Detail-oriented and proactive ServiceNow Administrator with foundational experience in platform configuration and a growing skill set in ServiceNow development. Skilled in managing user roles, incident and request workflows, and system maintenance to ensure platform reliability and efficiency. Adept at creating reports, dashboards, and basic scripting using JavaScript to improve user experience. Eager to expand technical capabilities and contribute to ServiceNow implementations and enhancements in collaborative IT environments.
Project: 7ELEVEN
Role: Senior Infra Developer
Role: Program Analyst
Promoted to Associate, 08/01/23