Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Swetha Aenuganti

Bangalore

Summary

Detail-oriented and proactive ServiceNow Administrator with foundational experience in platform configuration and a growing skill set in ServiceNow development. Skilled in managing user roles, incident and request workflows, and system maintenance to ensure platform reliability and efficiency. Adept at creating reports, dashboards, and basic scripting using JavaScript to improve user experience. Eager to expand technical capabilities and contribute to ServiceNow implementations and enhancements in collaborative IT environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

ServiceNow Developer | Administrator

Cognizant
Bangalore
09.2021 - Current

Project: 7ELEVEN

Role: Senior Infra Developer

  • Implemented the development and customization of ServiceNow applications, including Incident, Problem, Change, and Service Catalog modules.
  • Developed and implemented transform maps for exporting and loading data, ensuring efficient data transformation processes, and accuracy in data transfer.
  • Configured on-call schedules based on business requirements, ensuring timely response and resolution of critical issues outside regular working hours.
  • Troubleshot issues in client scripts and data load.
  • Customized views and forms, ensuring adherence to best practices for troubleshooting.
  • Wrote user manuals and other documentation for roll-out in customer training sessions. Provided technical support and training to users and internal teams.
  • Maintained communication with business clients as primary contact for application issues and outages.

Role: Program Analyst

  • Configured and implemented incident, problem, change management, knowledge management, and service catalogs in ServiceNow.
  • Incident tracking from opening to closure, with timely communication and proactive response, also meeting all the deadlines within the SLA timeline configuration.
  • Created users, groups, and roles to streamline access controls.
  • Developed reports and dashboards in ServiceNow as per clients' requirements.
  • Maintained a high level of customer satisfaction by troubleshooting production issues reported by end users related to ServiceNow components.
  • Migrated data between instances using update sets and imported data through import sets.

Education

Graduation -

Sree Vidyanikethan Engineering College
03.2021

Senior Secondary -

Narayana Junior College
03.2017

Secondary -

Keshavareddy Schools
03.2015

Skills

  • ServiceNow
  • ITSM
  • JavaScript

Certification

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist - IT Service Management

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2

Accomplishments

Promoted to Associate, 08/01/23

Timeline

ServiceNow Developer | Administrator

Cognizant
09.2021 - Current

Graduation -

Sree Vidyanikethan Engineering College

Senior Secondary -

Narayana Junior College

Secondary -

Keshavareddy Schools
Swetha Aenuganti