SUMIT SINGH BANDRAL
JAMMU
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Deputy Manager/Customer Experience Executive
HDFC BANK LTD
JAMMU
04.2021 - Current
- Monitored daily operations and ensured compliance with company policies and regulations.
- Reviewed financial statements and reports to ensure accuracy of data.
- Developed strategies for improving customer service standards within the organization.
- Created processes for handling customer complaints effectively.
- Worked closely with customers to understand needs and resolve diverse issues.
Assistant Manager/Customer Care Executive
HDFC BANK LTD
JAMMU
11.2018 - 03.2021
- Handling financial transaction at high volume branch.
- Manage deposits, withdrawals, transfer and checking cashing, verify customer identification, signatures and operational procedures.
- Ensure customer service stayed excellent, attentive and helpful by proactively going extra mile to assist customer needs.
- Maintained confidentiality of bank records, transactions and customer information.
Internship Student
ULTIMATE FLEXI PACK LTD
JAMMU
05.2017 - 07.2017
- Provide clerical support,addressing routine and special requirements.
- Develop business,financial and analytical skills in fast paced work environment.
- complete research, compiled data assisted in timely reporting.
- satisfactory complete a project on statutory compliances.
Education
MBA - HR AND MARKETING
Central University of Jammu
Jammu06-2018
Bachelor of Science -
GGM Science College,University of Jammu
Jammu07-2015
Skills
- Process and procedure development
- Sales and Marketing
- Retail Operations Management
- Customer Relations
- Microsoft Office expertise
- Compliance understanding
Timeline
Deputy Manager/Customer Experience Executive
HDFC BANK LTD
04.2021 - Current
Assistant Manager/Customer Care Executive
HDFC BANK LTD
11.2018 - 03.2021
Internship Student
ULTIMATE FLEXI PACK LTD
05.2017 - 07.2017
MBA - HR AND MARKETING
Central University of Jammu
Bachelor of Science -
GGM Science College,University of Jammu
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