Mansi Shivalkar
Nikhil
Greater Mumbai L Ward
Summary
Dynamic quality and customer experience leader with a proven track record at Adani, driving performance improvements and implementing robust quality frameworks. Skilled in cost analysis and task delegation, I foster collaboration and enhance service delivery, achieving measurable results in customer satisfaction and operational excellence. Committed to continuous improvement and stakeholder engagement.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Deputy Manager - Quality & Customer Experience
Adani
08.2021 - Current
- Driving operational excellence, customer satisfaction, and continuous improvement at the airport. Proven expertise in implementing robust quality frameworks, leading cross-functional teams, and deploying Voice of Customer (VoC) programs to enhance service delivery and customer loyalty. Adept at ISO standards, food audits, new initiatives to optimize processes, reduce defects, and elevate customer experience. Recognized for strategic thinking, stakeholder management, and a strong commitment to quality culture.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
Assistant Manager
GVK Intl. Airport
12.2007 - 08.2021
- Performed root cause analysis to identify and resolve quality issues and defects.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Recorded, analyzed, and distributed statistical information.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Coordinated with vendors to ensure timely delivery of products and resolve any customer complaints.
Relationship Manager
Max New York Life Insurance Company
05.2005 - 11.2007
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
Education
Bachelor of Science - Physics & Electronic Instrumentation
Bhavan's College
Mumbai, Maharashtra 04.2001 -
Skills
Performance improvements
Certification
IMS Internal Auditor
Football Player
I have been a National Level Football Player from 1999 to 2008, represented Maharashtra in the Women's National Championship held in different states of India. Represented my school,college (U19 Girls championship,Jr.& Sr. Nationals). Responsibly lead the Team Mumbai as Asst. Manager who were the Winners at Mini Olympics football held in Pune 2022.Team Manager for Mumbai Knights Football Club and key highlight is cleared as Match Commissioner examination from AIFF.
Timeline
10002:2018 Certified
11-2024
FosTac training
06-2022
Deputy Manager - Quality & Customer Experience
Adani
08.2021 - Current
Assistant Manager
GVK Intl. Airport
12.2007 - 08.2021
Relationship Manager
Max New York Life Insurance Company
05.2005 - 11.2007
Bachelor of Science - Physics & Electronic Instrumentation
Bhavan's College
04.2001 -
Similar Profiles
Swarna Ashrita GurindapalliSwarna Ashrita Gurindapalli
Graduate Engineer Trainee at AdaniGraduate Engineer Trainee at Adani
TAKU DumiTAKU Dumi
Lounge Attendant at AdaniLounge Attendant at Adani
Krushang KansaraKrushang Kansara
Senior Executive at Adani Group ( Adani Green Energy Limited & Adani Logistics Limited )Senior Executive at Adani Group ( Adani Green Energy Limited & Adani Logistics Limited )
Mukesh PatilMukesh Patil
Enterprise Resources Planning Consultant at Godrej Infotech LtdEnterprise Resources Planning Consultant at Godrej Infotech Ltd
Ruba ModanRuba Modan
Store Manager at Red Blue & YellowStore Manager at Red Blue & Yellow