Eather Chakraborty
Kolkata
Summary
Dynamic Team Lead at Capgemini with expertise in accounts receivable management and escalation management. Proven track record of enhancing customer satisfaction and streamlining workflows, resulting in improved service delivery. Skilled in SAP S/4HANA, I effectively led cross-functional teams to achieve project milestones and optimize cash allocation processes.
Overview
16
16
years of professional experience
Work History
Team Lead
Capgemini
Kolkata
05.2024 - 11.2024
- Provided regular statement of accounts for forecast analysis and following up on the status of invoice.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues over the weekly connect.
- Preparation of a roadmap for the different towers and targets for the collection process.
- Worked on unapplied and on-account cash.
- Led cross-functional teams to deliver project milestones on time.
- Enhanced communication strategies, ensuring clear and timely information exchange within the team and with clients.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards, and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated cross-departmental towers to streamline the target for the collection process.
- Developed risk management plans, minimizing potential project disruptions, and ensuring timely delivery.
Accountant
Infosys BPM
Pune
08.2022 - 03.2024
- Managing and handling the collections along with the dispute.
- Having calls every week with the client to discuss on the overdue and the hold customers which exceeds the credit limit for the order.
- Worked on ERP like QAD and CRM on demand where we get all details about the customer and PO details as well.
- In QAD we get contact details, return of the parts details, extract statement and invoices.
- CRM on demand we used to get PO details and what has been returned from the customer (damaged or defective), CRM on demand also helps us to get buyer details as well.
- Having experience on in cash allocations as well.
- Worked on reporting’s-like prepayments, order release.
Management Trainee (Credit Controller)
Genpact India Pvt.LTD
Kolkata
11.2017 - 08.2022
- Managing and handling the assigned Business to Business customers, generating revenue for the company.
- Managing and handling the collections of the assigned portfolios.
- Handling over 200 accounts.
- Generating and updating R.A.G reports.
- Handling inbound & outbound collection calls.
- Handling Debt Calls from UK counterparts.
- Customer dispute research.
- Maintain the cash forecast and update it in share point.
- Dispute resolve and customer research through SAP.
- Experience in handling Credica & SAP.
- Generating revenue through cash inflow from the given portfolio.
Associate (Band Level A1) – Operations
Exl ServiceScom (India) Pvt. Ltd
Pune
12.2015 - 05.2017
- Maintaining and developing relationships with existing customers via telephone calls and emails.
- Challenging any objections with a view to getting the customer to purchase.
- Responsible for training of all new incoming staff.
- Preparing sales strategies to meet monthly goals.
- Directly responsible for handling client complaints.
- Conducting marketing research as to current marketing trends.
- Building rapport with clients.
Home Tutor
Kolkata
01.2009 - 01.2015
- Worked as a Home Tutor for different subjects for ICSE and CBSE students for standard V to X.
Education
BACHELOR OF ARTS (B.A.) -
Calcutta University
01.2009
Skills
- Escalation management
- Stakeholder management
- Decision making
- Order to cash
- Dispute resolution
- Cash allocation
- Accounts receivable management
- SAP software
Tools And Technology
- MS Office (Word, Excel, PowerPoint)
- SAP S/4 HANA
- QAD
- CRM
- Crm on demand
Personal Information
- Father's Name: Shri. Sudhir Ranjan Chakraborty
- Date of birth: 20/10/1982
- Gender: Female
- Nationality: Indian
- Address: 37A, 4th Street, Senbagan, Agarpara, Kolkata-700109
Languages
- English
- Hindi
- Bengali
Hobbies and Interests
- Music
- Reading books
- Gardening
- Cooking
- Diary Writing
Disclaimer
I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief.
Timeline
Team Lead
Capgemini
05.2024 - 11.2024
Accountant
Infosys BPM
08.2022 - 03.2024
Management Trainee (Credit Controller)
Genpact India Pvt.LTD
11.2017 - 08.2022
Associate (Band Level A1) – Operations
Exl ServiceScom (India) Pvt. Ltd
12.2015 - 05.2017
Home Tutor
01.2009 - 01.2015
BACHELOR OF ARTS (B.A.) -
Calcutta University