Hi, I’m
Rajendra Pansare
Associate Service Ops Manager
Summary
Experienced and professional IT Manager with over 13 years of valuable experience in IT Service Operations and Infra Setup.
Ability to Handling IT support, managing IT projects, and supporting various departments with IT tools and applications.
Excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
Excel in IT Infrastructure Management, A rich experience in Customer Services, Production Support, Incident, Problem, Change & People Management and Release & Delivery of various sizes of projects, Handling Mission Critical Application.
Partner with Audit teams to help enhance processes, systems and teams to deliver an outstanding customer experience by conducting deep dive analysis, identifying issues & fix it with a sustainable solution.
Define Project Tasks and Resource Requirements, Knowledge Transfer, Process Architecture among teams. Present reports that define project progress, problems and solutions.
Managed team by offering support and constructive feedback to improve skills and maximize potential.
Overview
19
years of professional experience
4
years of post-secondary education
Work History
SWIGGY (Bundl Technologies Pvt. Ltd.)Mumbai
Associate Service Ops Manager
10.2018 - Current
Job overview
- Responsible for All IT Operations, Infra management & infrastructure setup of West Zone. ( includes 9 offices, 150 + Pod locations )
- Base location is Mumbai and handling 8 cities Remotely.
- Working closely with Business and Operation teams to ensure that all their IT requirements get fulfill on time.
- Handling high end Clients escalation for major & critical issues
- Playing major role in set IT process, new expansion and new process implementation. Designed zero touch solution specially For Remote cities where no Hands and Feet available. Part of the expansion Team, where I prepare the SOP Document for new process setup.
- Doing Vendor management for Internet services, Printing services and New testing devices procurement.
- Negotiated contracts with IT vendors and third-party service providers, resulting in a reduction in IT costs
- Become a Partner with Audit teams to help enhance processes and systems. Making sure this process will deliver an outstanding customer experience by conducting deep dive analysis, identifying issues & fix it with a sustainable solution
- Trained and mentored IT staff, resulting in improved technical capabilities and customer service experience. Arranging training for teams to be familiar with new technology and gain knowledge of it.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Monitoring and tracking the escalations of end users and IT systems proactively. To identify potential issues before they became service impacting
- Assisted in the setup and operation of production equipment, ensuring it is running safely and efficiently
- Responsible for all launches and closure of Offices and POD's.
Bluestone Jewellery And Lifestyle Pvt. Ltd.Mumbai
Team Lead
10.2016 - 10.2018
Job overview
- Managing Daily IT service operation for Mumbai, Kolkata and Delhi Offices As well Jaipur and Mumbai factories
- Co-ordaining with vendors and finalizing cost for all IT and CCTV related Hardware procurement.
- Was deployed Central print management application service with the help of vendor.
- As the company is manufacturing & selling precious and valuable products of Gold and Diamond jewelry, It's very crucial to keep all things under surveillance. So I design a Process and set up IT Infrastructure for Retail Stores and Factories with CCTV surveillance systems Which is connected to the local NAS storage. With this process we can provide the 3 months data to the operations and Security team on demand if there is any escalations.
- Implemented centrally controlled Antivirus infrastructure with Secondary server at Different locations for redundant access.
- Build local storage on NAS to store important data and Jewelry designs
- Implemented OS imaging system to reduce the deployment time.
- Deployed Centrally managed Bio-metric systems and Ticketing systems
- Arrange training sessions to all Engineers and peers on new implementations
- Review all tasks on a weekly basis and submit reports to superiors.
Flipkart Internet Pvt. Ltd. ( Off role)Mumbai
Lead Engineer IT
04.2013 - 09.2016
Job overview
- Implementation and development for IT Infrastructure in West zone, SOP setup for PAN India, End User support for West Region
- Total Warehouse management ( Approx 10 lakh + square feet ) and support for West Region end users.
- Infrastructure setup for New Offices, Warehouses and Hubs
- Play a major role of Ubuntu testing, Handheld devices implementation, Barcode printer implementation and Deployment in Warehouse infrastructure
- Vendor coordination for all type of Printing services.
- Managing IT assets Inventory of Hardware and Spares
- Quarterly IT Asset audit for all Offices and Warehouses.
Dixit InfoTech Pvt. LtdMumbai
Customer Support Engineer
02.2011 - 04.2013
Job overview
- Provided In House IT Support for Tata Son's, NSE, HPCL like big companies
- 2003 & 2008 server installation, RedHat server administration and Data backup in Tata Son's
- Act as leader in a NSE project for Replacement and Deployed 350+ Systems within a month in a realtime environment with out any single operational downtime.
- File server Configuration and managing Manage Quick Heal Total Security Antivirus Server Console
- Weekly Important data backup of Senior management employees
- Managing Hardware level issues
- Vendor co-ordination, Inventory Management Equipment / Hardware / Software / Spares
Insight Business MachinesMumbai
Customer Support Engineer
06.2010 - 02.2011
Job overview
- Installation, configuration and troubleshooting of Laptops and Desktops Systems
- Installation, configuration & troubleshooting of OS (XP Professional, Vista & Windows 7)
- Software installation and troubleshooting like MS-Office, Tally, and basic software's which are used for office usage
- Outlook configuration, backup and troubleshooting
- Quick Heal Total Security Antivirus server console and client management
- Troubleshooting client machines remotely
- Hands on experience of installation, configuration, and troubleshooting of HP, DELL, TOSHIBA, SONY and IBM Laptops, Desktops
- Installation, configuration and troubleshooting of HP Printers and Scanners.
SPARC computer SystemsMumbai
Hardware Engineer
11.2009 - 06.2010
Job overview
- Diagnosed and repaired Laptop and Desktops.
- Installation of Operating system and Basic applications
- Selling IT equipments and spares.
- communicating with customers and convert the enquiry into sales, this will increase sale of IT equipments.
Win Medicare Pvt. Ltd.Mumbai
Office Assistant
09.2007 - 05.2009
Job overview
- Daily planning and stock movement to stockist.
- Daily Purchase and sales report updation
- WSR and MSR preparation
- RM daily call updation
- Quarterly review meet data preparation.
Renaissance Global Ltd.Mumbai
Production Assistant and Planner
10.2004 - 09.2007
Job overview
- Responsible for Daily production planning and export shipment completion.
- Coordinating with vendors and Managing manpower
- All stock audit on daily basis after working hours.
- Weekly and monthly closer audit.
Education
Arts, Commerce And Science Collage, Narayangaon, Pune
Bachelor of Commerce from Accounting, Taxation And Costing.
06.1999 - 10.2003
Skills
RHCSA Certified
undefinedTimeline
Associate Service Ops Manager
SWIGGY (Bundl Technologies Pvt. Ltd.)
10.2018 - Current
Team Lead
Bluestone Jewellery And Lifestyle Pvt. Ltd.
10.2016 - 10.2018
Lead Engineer IT
Flipkart Internet Pvt. Ltd. ( Off role)
04.2013 - 09.2016
Customer Support Engineer
Dixit InfoTech Pvt. Ltd
02.2011 - 04.2013
Customer Support Engineer
Insight Business Machines
06.2010 - 02.2011
Hardware Engineer
SPARC computer Systems
11.2009 - 06.2010
Office Assistant
Win Medicare Pvt. Ltd.
09.2007 - 05.2009
Production Assistant and Planner
Renaissance Global Ltd.
10.2004 - 09.2007
Arts, Commerce And Science Collage, Narayangaon
Bachelor of Commerce from Accounting, Taxation And Costing.
06.1999 - 10.2003
Personal Information
Date of Birth: 05 March 1984
Personal Information
Date of Birth: 03/05/84
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