E. Bharath Reddy

• Joined Genesys as a Technical Product Manager, managing Infrastructure Automation tools and leading the creation of the Genesys Open Platform. Orchestrated forums and content creation for developers, offering reference materials and tools for application development using Genesys Web Services and Platform SDKs.
• Built Telemetry and Observability Service to identify and troubleshoot client-side issues proactively.
• Oversaw Genesys Interaction Recording and Analytics product, ensuring effective communication with team members and coordination for project delivery. Collaborated across teams for successful product launches, prioritized roadmaps, and significantly reduced customer escalations by 80%, addressing security compliance standards.

Reporting to CEO, Provided technical leadership for scalable and customer-focused software development.
Key Initiatives:
• Expanded tech team from 12 to 60 resources, establishing in-house Mobile Development, Testing, Sysops, DWH, and UX Teams.
• Developing innovative operational strategies and processes to enhance Employee engagement and efficiency, streamline employee onboarding, and foster collaboration with customer support teams.
• Achieved yearly savings of 20 million by migrating hosting to AWS Cloud and optimizing applications.
• Led research on alternative technologies supported on AWS, Live Data Streaming (Kinesis), Dockers, and failover/redundancy architecture.
• Enabled successful product delivery and quality goals post-staff reductions through training, documentation, and a knowledge management system.

Joined as a Full Stack Developer and progressed to the role of Senior Project Manager.
Key Initiatives:
• oversaw Broadband CRM functions, establishing a team of 5 to scale across India.
• Migration of NIC (National Institute of Computing) environment to a Linux across India.
• Building a Robust CMS System to handle content generation scale and effectively handling 150 million page views monthly and 3500 requests per second.
• Executed time-sensitive and resource-intensive events for the Sify.com portal, such as budget and scores.

Master Of Computer Applications – Year 2003

PMP Certification - 2008 – 2018

Advance Product management certification - IIMK – 2023

Certified Life Coach from Symbiosis Coaching - 2016

Organizer – Product Tank Chennai – 2024

Mentor at ULLAS Trust – Since 2017