Edwin Shylwaster
Infrastructure Operation Lead
Bangalore
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
Work History
Infrastructure Operation Lead
Technicolor
Bangalore
02.2019 - Current
- Working with a VFX organization and managing daily operations of Technology departments
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the team evolve and grow.
- Hardware Asset Inventory and Application support.
- Security assessments and NDA project management
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
IT Specialist
Baxter, Kelly Services
Bangalore
08.2017 - 12.2018
- Deputed with a Pharma client a for monitoring and reviewing all IT services in the site and managing the operation and support activities for R&D division
- Project manager of office build out and taking onus of IT active /Passive and AV requirements
- Tasks carried out Engagement, Vendor Selection and Budgeting and execution.
- Ensure ongoing support and maintenance of production and development systems and smooth work flow of devices and configured services running on various platforms
- Monitored systems in operation and input commands to troubleshoot areas.
- Configured hardware, devices, and software to set up work stations for employees.
Consultant
Genpact
Bangalore
04.2016 - 08.2017
- Provide hardware and software support at the operating system-level across all server and network areas
- Investigate & resolve network security issues on call, through Remote Desktop or Net Meeting
- Securing network resources with shared folder permissions, implanting file security system
- Performs general preventive maintenance task on computers, laptops, printers and other authorized peripheral equipment
- Troubleshooting client side mail system (Outlook), MS Office and other industry standard applications
- Installation and configuration of Local & Network printers.
- Software’s & Applications deployment using SCCM 2012.
Specialist
HCL Technologies
Chennai
08.2010 - 03.2015
- Managing best practices, maintaining focus on process consistency and Customer experience
- Escalation management and Process improvement and process redesign per requirement of the business and clients
- Active Directory and Exchange Server Support, Lync Account Administration, Incident management, End User Administration and desktop support Operating System Patch Deployment, Outlook Support
- Software deployment Facilitate End User access requests to network resources and Applications
- Train internal employees and customers in configuration, troubleshooting and use of products
- Prepare briefings, reports, presentations and evaluations on system efficiency and utilization
- Support onsite and in-house technical solutions for projects.
- Interpreted clients' needs and introduced services to fit specific requirements.
Team lead
Brio Solutions Pvt ltd
02.2008 - 06.2008
- Single point of contact for management escalations submitted by or on behalf of Partners and Customers across all contract levels (Basic, Essential, and Business Critical) / teams
- Receive and review escalation requests, assess case status and escalation content, and coordinate with Team Managers and Escalation Managers depending on Prioritization
Product Support Executive
Replicon Software
01.2007 - 06.2007
- Providing support for web based applications developed replicon software
- Installation and trouble shooting 3 different project management software and database maintenance
Technical Support
Expert Dell International Services
01.2006 - 12.2006
- Supporting Desktop hardware issues for British customers, Operating System reinstallation and replacement of devices after proper diagnostics.
Technical Support Executive
HP
11.2004 - 12.2005
- Worked for internal IT helpdesk processes for MICROSOFT and British Telecom
- Troubleshooting OS related issues and Outlook and lotus notes and internal applications
Technical Support Executive Progeon
Cisco
09.2003 - 10.2004
- Installation and Troubleshooting Wireless devices of Linksys (A, Division)
- Technical configuration and troubleshooting of SOHO routers.NICS, Print servers
- Qualification
- M.Sc Information Science and Management
Education
Master of Science - Information Technology And Management
RVS Collage of Arts And Science
Coimbatore 04.2001 - 03.2003
Skills
Operations management
Cross-functional communications
Infrastructure Operations
Team Management
Critical Thinking
Cost reduction strategies
Budgeting
Timeline
Infrastructure Operation Lead
Technicolor
02.2019 - Current
IT Specialist
Baxter, Kelly Services
08.2017 - 12.2018
Consultant
Genpact
04.2016 - 08.2017
Specialist
HCL Technologies
08.2010 - 03.2015
Team lead
Brio Solutions Pvt ltd
02.2008 - 06.2008
Product Support Executive
Replicon Software
01.2007 - 06.2007
Technical Support
Expert Dell International Services
01.2006 - 12.2006
Technical Support Executive
HP
11.2004 - 12.2005
Technical Support Executive Progeon
Cisco
09.2003 - 10.2004
Master of Science - Information Technology And Management
RVS Collage of Arts And Science
04.2001 - 03.2003