Eisha Khedekar

Limelight Lab-Grown Diamonds – Chat Process

• Handled the online chat process, delivering prompt and accurate responses to customer inquiries regarding products, orders, pricing, and services.
• Explained detailed lab-grown diamond specifications, including the 4Cs, certification types, CVD/HPHT technology, metal purity, and craftsmanship features.
• Built strong online customer relationships, ensuring consistent follow-ups, personalized guidance, and a seamless digital buying journey.
• Offered tailored jewelry recommendations based on customer style, requirements, and budget, enhancing trust and conversion rates.
• Maintained high customer satisfaction scores by resolving queries efficiently, and providing clear, transparent communication.
• Assisted with order follow-ups, tracking updates, and after-sales support, ensuring smooth and positive customer experiences.
• Achieved strong conversion and engagement metrics, using proactive support and product expertise to drive sales.
• Collaborated with internal teams (sales, operations, logistics) to provide accurate information and timely customer solutions.
• Represented the brand with professionalism, ensuring a premium experience across all online interactions. Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.

True Diamond – Chat Process and Customer Experience.

• Handled the online chat process, assisting customers with product inquiries, order support, and personalized jewelry recommendations in real time.
• Provided expert guidance on diamond and jewelry specifications, including cut, color, clarity, carat, certifications, metal types, and craftsmanship details.
• Delivered a smooth and professional customer service experience, resolving queries quickly while maintaining high satisfaction scores.
• Supported customers in selecting the right jewelry pieces based on preferences, budget, and styling needs.
• Performed strongly in counter sales, greeting walk-in customers, demonstrating products, and ensuring a luxury in-store experience.
• Achieved consistent sales conversions through active engagement, product knowledge, and customer trust-building.
• Assisted in inventory checks, visual merchandising, and maintaining display standards to enhance store appeal.
• Collaborated with team members to meet monthly sales targets and performance.
• Ensured accurate and clear communication across chat and in-person interactions, representing the brand with professionalism.

CaratLane (Clive) – Video Commerce and Customer Experience.

• Conducted live video call consultations with customers to showcase jewelry designs, explain product details, and assist in personalized selection.
• Demonstrated strong international customer handling, ensuring smooth communication, trust-building, and high satisfaction levels across a global clientele.
• Provided detailed jewelry education, including specifications, diamond quality, metal purity, pricing, craftsmanship insights, and after-sales guidance.
• Managed the end-to-end sales process, from product demonstration to closing sales, billing support, and follow-ups.
• Successfully handled counter sales, offering in-store assistance, styling suggestions, and product comparisons to walk-in customers.
• Maintained excellent performance metrics with consistent sales conversions, customer engagement, and service quality.
• Collaborated with the store team to achieve monthly targets and enhance overall store productivity.
• Ensured a premium brand experience by maintaining professionalism, accuracy, and transparent communication during every customer interaction.