Ekansh Kaushik
Delhi
Summary
Goal-driven and adaptable lead in operations with an insightful approach to tackling various business issues. Skilled at motivating employees to meet challenging demands through an open and encouraging supervisory style. Accumulated 7 years of experience and eager to take on a new and challenging role to effectively support business needs with expertise.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead - Operations
HCLTECH
11.2018 - Current
- Managing the voice LOB for Americas region.
- Leading a team 20+ employees including two SMEs.
- Developed and implemented operational strategies to increase efficiency and productivity of team.
- Ensure monitoring of daily operations and evaluate performance of staff, providing feedback and coaching as needed.
- Creates and manages reports on staff performance, customer satisfaction and other topics for upper management.
- Identifies areas for improvement in processes, procedures, tools, and technologies used by the operations team.
- Conducts regular meetings with team members to review progress on projects and discuss any issues or concerns they may have had.
- Provided guidance on best practices for customer service excellence to drive business growth objectives.
Web Developer
Kautilya Solutions
11.2016 - 11.2018
- Assisted in the development of digital marketing campaigns for clients, including email, SEO and SEM, and social media.
- Developed content for websites, blogs, and social media platforms to increase brand awareness.
- Analyzed website metrics such as page visits and conversions to measure success of campaigns.
- Researched potential customers to identify target audiences through surveys and focus groups.
- Conducted keyword research and analysis to optimize search engine optimization efforts.
- Collaborated with design team on graphic elements for digital campaigns such as logos, banners.
- Managed customer relationships through various channels such as email and social media networks.
Education
B.Tech - Computer Science
Dr APJ Abdul Kalam Technical University
07-2016
Senior Secondary - Science
GBSSS No 3
05-2012
Higher Secondary - General
SBV No 1
05-2010
Skills
- Project Management
- Operations Management
- Team Management
- Team Leadership & Development
- Process Improvement Initiatives
- Scheduling Coordination
- Quality Assurance
- Business Analysis
- Data Analysis
- Business Development
Accomplishments
- HCLTECH Achiever's League Award 2023.
- Multiple Individual & Team R&R Awards.
Certification
- Certified People Manager - HCLTECH.
Completed the certification program that validated my skills and knowledge in managing and leading teams & project effectively. This certificate helped me in covering various aspects of people management, such as communication, performance management, team leadership, and conflict resolution.
- Customer Retention Certificate - Pearson.
This was a 2 month certification program in which I worked on live project by improving our projects key parameters such as AHT, Productivity & Occupancy.
- Enduro Program - HCLTECH
This was a 3 month program covering multiple management related topics such as project management, team management, enabling business process improvement.
Timeline
Lead - Operations
HCLTECH
11.2018 - Current
Web Developer
Kautilya Solutions
11.2016 - 11.2018
B.Tech - Computer Science
Dr APJ Abdul Kalam Technical University
Senior Secondary - Science
GBSSS No 3
Higher Secondary - General
SBV No 1
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