Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sai Prasada . D

Summary

Motivated Operations Lead with 7+ years, overseeing employees in collaboration with organization leaders. Seasoned professional working with various departments to drive smooth operations. Tactful when guiding and communicating with staff to maintain upbeat atmosphere and peak performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Lead - Operations

SimpliLearn
05.2022 - 12.2023
  • Optimized workflow efficiency by implementing new operational processes and procedures.
  • Enhanced team productivity by facilitating regular training sessions and providing constructive feedback.
  • Streamlined communication channels by establishing clear lines of responsibility within the team.
  • Improved customer satisfaction rates with prompt issue resolution and proactive followups.
  • Evaluated employee performance, identifying growth opportunities and recommending promotions accordingly.
  • Implemented quality control measures, resulting in a significant reduction of errors within the department.
  • Analyzed data to identify trends and areas of improvement within the department''s performance metrics systematically.
  • Conducted regular audits of systems and procedures to maintain optimal functionality at all times for efficient operation management.
  • Developed effective improvement plans in alignment with goals and specifications.

Executive - Operations

Qconnects
01.2021 - 03.2022
  • Increased overall productivity through effective resource allocation, task prioritization, and workload management strategies.
  • Handled crisis situations effectively by conducting thorough root cause analysis taking corrective actions minimizing potential risks to the business''s ongoing operations.
  • Collaborated on operational support tasks to achieve common goal.

Subject Matter Expert

ITrust Soft Solutions Pvt Ltd
06.2016 - 06.2021
  • Optimized subject matter content by conducting extensive research and incorporating industry trends.
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
  • Mentored junior team members, contributing to their professional growth and development.
  • Improved workflow efficiency by developing standardized procedures for task management and resource allocation.

Education

Bachelor of Science - Computer Science

William Carey University, Shillong
Shillong, India
05.2013

Skills

  • Operations Management
  • Scheduling Coordination
  • Customer Service
  • Quality Assurance
  • Problem Solving
  • Performance Metrics
  • Lean Principles
  • Effective Communication
  • Conflict Resolution
  • Process Management
  • Workload Prioritization
  • Project Planning
  • Analytical Thinking

Certification

Lean Sigma - Green Belt

Data Analysis


Languages

Tamil
Upper intermediate (B2)
Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
kannada
Bilingual or Proficient (C2)

Timeline

Lead - Operations

SimpliLearn
05.2022 - 12.2023

Executive - Operations

Qconnects
01.2021 - 03.2022

Subject Matter Expert

ITrust Soft Solutions Pvt Ltd
06.2016 - 06.2021

Bachelor of Science - Computer Science

William Carey University, Shillong

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Sai Prasada . D