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Associate Principal Engineer

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IT Service Delivery Specialist with expertise in fostering strong client relationships and facilitating effective IT communications. Manages conflict resolution and outage management to ensure seamless service delivery. Oversees IT service processes aligned with ITSM best practices, achieving high efficiency and effectiveness. Ensures compliance with agreed SLAs while serving as the primary liaison between clients and internal teams.

Dynamic operations professional with a proven track record excelling in operational efficiency and client communication.
Recognized for enhancing team performance through effective scheduling coordination and fostering a culture of excellence. A
dept at prioritizing workloads and implementing automation tools to streamline processes.
Knowledge of resource management and process improvement to support continuous business growth.

Dedicated and resourceful consultant with hands-on experience in customer support, account management, and GIS-based field research. Skilled in leveraging tools like ACSR for seamless service delivery and adept at managing complex projects, conducting in-depth field studies, and providing actionable insights. Passionate about applying strong analytical, technical, and interpersonal abilities to drive operational excellence and contribute to sustainable, resilient outcomes.

Strategic Key Account Lead with extensive experience in B2B telecom and NLD operations. Expertise in enterprise account management, commercial governance, billing accuracy, and cross-functional stakeholder coordination. Known for driving client satisfaction, revenue protection, and operational efficiency. IIM Calcutta alumnus.

Project management professional with over 6 years of experience and track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.

Accomplished leader with expertise in operations management and international expansion, having directed e-commerce strategies. Proven track record in business development and team collaboration, driving significant growth and enhancing profitability. Adept at mentoring and training, ensuring quality assurance and seamless global logistics. Successfully reduced costs by negotiating favorable supplier contracts.

Dynamic Logistics Associate with proven expertise at Amazon in shipment coordination and inventory management. Skilled in operating scanning equipment and enhancing customer satisfaction through effective problem resolution. Achieved optimal inventory flow and minimized shortages, demonstrating strong organizational abilities and a commitment to excellence in warehouse operations.

I am a young Latino male passionate about working for something bigger than myself. Recognized as community driven looking to defy statistics and challenge the status quo by working for something fulfilling that gives back to community. Innovative and decisive leader that holds high expectations for all colleagues with even the simplest tasks. As a first generation graduate, I have committed to embark on a role where I can reduce the achievement gap for students from low income families.

Detail-oriented Operations & Logistics professional with a strong analytical background and proven ability to integrate systems, streamline processes, and support cross-departmental accuracy. Known for exceptional precision, communication, and problem-solving skills.

Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.

Madan Mohan Jha

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Lead - Operations

Senior Executive

Senior Executive

Sales Executive

Education

Higher Secondary (12th) -

Secondary (10th) -

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Lead - Operations

Senior Executive

Senior Executive

Sales Executive

Higher Secondary (12th) -

Secondary (10th) -

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