Ekta Awasthi
Jaipur
Summary
Strategic and detail-oriented operations specialist with over 9 years of experience in insurance, banking, and financial services. Adept at streamlining processes, enhancing team performance, and driving operational excellence. Known for fostering collaboration, mentoring teams, and delivering measurable improvements in service delivery. Seeking to contribute to a forward-thinking organization that values innovation, and continuous improvement.
Overview
11
11
years of professional experience
Work History
Operations Specialist
MetLife GOSC Pvt Ltd
Jaipur
07.2021 - Current
- Led onboarding and training for new hires, accelerating productivity and team integration.
- Coordinated daily huddles with onshore teams to ensure seamless operations.
- Delivered coaching and feedback to enhance individual and team performance.
- Identified inefficiencies and implemented process improvements, boosting operational agility.
- Strengthened cross-border collaboration with US-based teams and senior stakeholders.
- Designed and implemented new policy frameworks, enhancing client experience and regulatory alignment.
- Collaborated with brokers to resolve escalations and negotiate commissions, strengthening stakeholder trust.
- Delivered consistent improvements in service delivery metrics—Quality, TAT, Productivity—exceeding business targets.
- Developed and maintained MIS dashboards, SOPs, and audit documentation aligned with CMMI standards.
- Played a pivotal role in multiple process transitions, engaging with senior leadership to ensure smooth execution.
Senior Officer
ICICI Bank Ltd
Jaipur
09.2017 - 10.2018
- Advised clients on financial planning and investment strategies.
- Conducted financial assessments and matched products to client needs.
- Managed cash operations and ensured compliance with internal controls.
- Delivered accurate financial reporting and documentation validation.
Process Associate
Genpact
Jaipur
07.2014 - 01.2017
- Handled global banking operations and broker documentation compliance.
- Assessed creditworthiness and verified customer data for loan processing.
- Managed high-volume tasks with precision and timeliness.
- Ensured regulatory compliance and maintained operational accuracy.
Education
PGDBO - Banking Operations
IFBI
Jaipur12.2017
M.Com - Business Administration
Rajasthan University
Jaipur12.2017
B.Com - Commerce
Rajasthan University
Jaipur12.2014
Skills
- Power BI and Excel
- Process documentation
- ACE and BOSS
- Lexis Nexis and Siebel
- PCTS and Lean principles
- 7QC tools and VSM design
- Six sigma methodologies
Languages
- English
- Hindi
Certifications And Achievements
- Automated monthly reporting system, and automated time & Motion tracker with automated consolidation tool.
- Certified in LOMA 281, 291, 302, 308 TTT certified for site-level quality training.
- Active contributor to CSR initiatives, driving community engagement.
- Part of YB Projects: Access Management & Forecasting Model.
- Recognized as Process Knowledge Trainer; led internal workshops on Excel and Lean methodologies.
Professional Highlights
- Extensive experience in Operations & Insurance Management
- Skilled in CMMI for Services, Process Transition, and Business Growth
- Strong command of Performance Management, Training & Motivation
- Expertise in Resource Optimization, Customer Relationship Management, and People Leadership
- Proficient in MIS Reporting, Documentation, and Quality Assurance
Timeline
Operations Specialist
MetLife GOSC Pvt Ltd
07.2021 - Current
Senior Officer
ICICI Bank Ltd
09.2017 - 10.2018
Process Associate
Genpact
07.2014 - 01.2017
PGDBO - Banking Operations
IFBI
M.Com - Business Administration
Rajasthan University
B.Com - Commerce
Rajasthan University
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