EKTA GUPTA
Ghaziabad
Summary
I am a results-driven Business Operations and Zoho
Project Manager with over 7 years of experience in digital
transformation, CRM & ERP implementation, and process
automation. I excel at managing Zoho solutions,
optimizing workflows, and driving business growth
through strategic insights and effective project
management
Overview
11
11
years of professional experience
1
1
Language
Work History
Zoho Project Manager
Outbooks Outsourcing Pvt Ltd
03.2021 - Current
- Company focused on outsourcing and business operations solutions
- Led digital transformation initiatives by implementing Zoho software solutions
- Conducted business analysis meetings with stakeholders to align Zoho solutions with market needs
- Managed project risks, issues, and action plans to ensure operational efficiency
- Streamlined business processes for compliance and continuous improvement
- Provided strategic insights to enhance sales and marketing effectiveness
Software Product Coordinator
Excelict Technology Consulting Pvt Ltd
08.2019 - 02.2021
- Technology consulting firm specializing in software solutions
- Delivered software demonstrations on Zoho CRM, ERP, Zoho Books, and Zoho
- Inventory
- Managed inside sales operations, handling IndiaMart, JustDial, email, and website leads
- Designed and executed email marketing campaigns using Zoho Campaigns
- Implemented Zoho CRM & ERP services, including workflows, blueprints, and automation rules
- Provided customer training and support for Zoho products
MIS Executive
Vikrant Iron Pvt Ltd
06.2018 - 07.2018
- Firm specializing in woodworking machinery
- Assisted customers in identifying product needs and provided personalized recommendations
- Maintained accurate sales, inventory, and return records
- Conducted market analysis to improve sales performance and customer engagement
- Commercial
Distributor
Ghaziabad
08.2015 - 03.2018
- Of Tata Steel
- Managed monthly sales targets, customer relationships, and sales support functions
- Ensured stock management, documentation, and reporting to Tata Steel
- Developed and maintained strong retailer relationships and handled claims settlements
- Administered sales and purchase records using Tally & SAP CRM
Executive
MIS, Unibic Foods Pvt Ltd Croxley Distributors Pvt Ltd
Ghaziabad
06.2014 - 08.2015
- Food company focused on cookies and snacks
- Oversaw inventory management, billing, and financial reporting
- Supervised a team responsible for invoicing and dispatch operations across UP &
- Uttarakhand
Sales Associate
Felder Woodworking Machines Pvt Ltd
Education
B.com -
05.2014
10th -
CBSE board
03.2012
12th -
CBSE board
03.2011
Skills
- Business Operations and Zoho Project Manager
- Native
- SKILLS
- CRM Email Marketing ERP
- Microsoft Office SAP SAP CRM Tally
- ZoHo Zoho Gmail
- Wwwenhancvcom Powered by
Timeline
Zoho Project Manager
Outbooks Outsourcing Pvt Ltd
03.2021 - Current
Software Product Coordinator
Excelict Technology Consulting Pvt Ltd
08.2019 - 02.2021
MIS Executive
Vikrant Iron Pvt Ltd
06.2018 - 07.2018
Distributor
08.2015 - 03.2018
Executive
MIS, Unibic Foods Pvt Ltd Croxley Distributors Pvt Ltd
06.2014 - 08.2015
Sales Associate
Felder Woodworking Machines Pvt Ltd
B.com -
10th -
CBSE board
12th -
CBSE board
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