Summary
Overview
Work History
Education
Skills
Certification
Training
Professional Summary
Disclaimer
Languages
Timeline
Generic
Eldose Abraham

Eldose Abraham

Muvattupuzha

Summary

Seeking a challenging position in a growth-oriented organization where my skills and experience can be utilized to their full potential. I am eager to learn and adapt to new technologies and systems. I look forward to contributing effectively to your team.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Engineer Field Operations (Grade A3)

SITA
08.2009 - Current
  • Manage CUTE environment, configure airline OUs and TEs.
  • Administer SITA WAN links (APCN, APH, IPVPN) and coordinate with OBS support.
  • Configure Cisco routers and APHV; handle server imaging (WDS), Ultrabac backups, kiosks.
  • DNS, DHCP, Active Directory management and Group Policy administration.
  • Installations/troubleshooting systems; use remote tools (Dameware, HPOV, Nexthink).
  • Maintain structured LAN/VLANs, ACLs, inter-VLANs
  • Support IT operations under SLA agreements, escalate incidents, perform acceptance testing.
  • Expertise on ITIL-based service tools (SG/ServiceDesk);
  • SITA AMS/APV project support.

Resident Engineer, Customer Support

Infolink Systems
10.2006 - 08.2009
  • - Team Leader for AMC support at CIAL.
  • - Administration of systems in CIAL.

Resident Engineer, Customer Support

Nortech Infonet
02.2004 - 10.2006
  • - Executed desktop projects at NTPC Kayankulam and CIAL.
  • - Administration of CIAL systems.

Education

Bachelor of Computer Applications (B.C.A) -

Mahatma Gandhi University
Muvattupuzha
01.2003

Pre-Degree -

Mahatma Gandhi University
Muvattupuzha
01.1998

SSLC (Matriculation) -

Board of Public Examinations, Kerala
Muvattupuzha
01.1996

Skills

  • Technical Proficiency in Airport Systems
  • Troubleshooting & Incident Management
  • Stakeholder Communication
  • System Monitoring & Reporting
  • Compliance & Security Awareness
  • Asset management

Certification

  • - CCNA
  • - MCSA
  • - CompTIA A+
  • - ITIL v3 Foundation

Training

  • CCNA & MCSE – Time Technologies Pvt Ltd / BSoft, Cochin
  • Diploma in Computer Hardware and Networking – Accel IT Academy, Cochin ("A" Grade)
  • ADCST – ET&T Muvattupuzha ("A+" Grade)
  • SITA Trainings: CUTE, VCUTE, BRS V5/6, CUSS, SBD, IER/Intermec/CUSTOM.
  • SITA AMS/AI/APV (classroom and virtual)

Professional Summary

  • - Over 15 years of IT support and systems management experience in aviation industry
  • - Strong team player with proven ability to meet targets through hard work and sincerity.
  • - Optimistic, creative, enterprising, and skilled communicator.

Disclaimer

I hereby declare that the information provided above is true to the best of my knowledge and belief. 

Date: 01-08-2025                                           Eldose Abraham 

Place: Cochin                                                                                                           


Languages

English
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Hindi
Elementary (A2)

Timeline

Engineer Field Operations (Grade A3)

SITA
08.2009 - Current

Resident Engineer, Customer Support

Infolink Systems
10.2006 - 08.2009

Resident Engineer, Customer Support

Nortech Infonet
02.2004 - 10.2006

Bachelor of Computer Applications (B.C.A) -

Mahatma Gandhi University

Pre-Degree -

Mahatma Gandhi University

SSLC (Matriculation) -

Board of Public Examinations, Kerala

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