Eliazer Raj Kumar Gorre

Work History

Global Training Manager

Amazon Development Center India

06.2023 - Current

Eliazer leads the Training Delivery team for PRO & BAO verticals in 3 sites (HYD; BLR & SJO).
His team trains ~10K+ learners per year; he has 4 Training Managers, 1 Capacity PM and 22 L4's in his team
Under Eliazer's Leadership the TFR for buyer teams increased by 608bps through effective strategy and execution 2023-24.
Initiated the automation of TRIO dashboard by effective partnership with ADOM team. Saving 154 trainer hours per quarter.
Eliazer led the team to initiate Subject Matter Facilitator program for BAO Ops for 2929 participants with a favorability score of 93.9%.
Deployed a centralized Training Request Intake mechanism (TD River) for Non NH batches (450 batches/4800 learners), creating visibility and accountability across stakeholders.
Eliazer led the MINT Transition from PRO SDE to SPS SDE; we were able to move 2 product enhancements into the Tech OP1 scoping document through his product knowledge & negotiations.
He had 2 L5 promotions and 6 PM Promotions in his span.

Training Manager

Amazon Development Center India

04.2021 - 06.2023

Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
Led efforts on automating MINT data by working with BA Team and building the very first MINT Dashboard for Training Delivery hosting Trainer Utilization Data, Learner count and TFR data. Automation efforts saved 400+ manual hours per year.
Built Director level metric (On Time Delivery) in 2022 for ~40K learners saving $2M from the production losses. Automated OTD metric saving ~480 manual hours (60 days) per year.
Collaborated with other departments to align training programs with organizational goals and objectives.
Built an Employee Engagement program strategy for India Region (CEG). Leading to Connections improvement of 300Bps in Job Sat 2022-23.
Created a Training plan for the launch of Progression to Specialized Investigation (PSI) model in 2021, with effective planning & execution trained 2K+ learners in 2022-23 with EOC 100bps above the goal
In the absence of a Learner Performance PM, Eliazer lead the DRC program in 2021 and displayed an improvement of +9100bps in UE metric.
Reduced onboarding time for new hires through the development of effective orientation modules by working with the Central Programs Team.
In 2022, Eliazer enabled his team to lead Team Streamer (TS). Suggesting 152 changes with 77% adoption. Creating an SME allocation mechanism, reducing TAT from 56 to 16 hrs.
Eliazer supported the GPO team in 3 different program launches. These programs impacted 18 individual marketplaces and 208 investigators. saving $250k dollars & 23.8% yield out of across 20k accounts.

Training Specialist II/Training Lead

Amazon Development Center India

04.2020 - 04.2021

Eliazer led the efforts to socialize MINT as a Training Intake solution for SPS TD and onboarded WW SPS Training Teams in 2020.
With the tool expansion we recorded 22K learners intake data on the tool
Eliazer Initiated LITT Pilot in ARI NH Training during Q1 2021 which resulted in 753-bps improvement in reversal rate. YTD Post launch 821bps of IPH variance 190 bps variance for reversal rate.
LITT was extended to ramp as quality improvement initiative and achieved a Reduction of Disagreement rate by 400bps and an improvement of 2800bps in IPH variance.

Training Specialist

Amazon Development Center

05.2017 - 04.2020

Delivered engaging presentations at internal conferences showcasing best practices in talent development strategies.
Eliazer started to Program Manage STAMP/MINT integration since Sept 2019 for PRO/RCO/SPRO
Lead the efforts to build Wiki pages with MINT information and created handbooks
He achieved 79% tool adoption and Improved Trainer Utilization from 52% to 72% from Sept to Nov 2019
He created Trainer Certification program (TCP) a roadmap for cross-utilizing trainers. Around 40% of new trainers completed the program, 60% were slated to finish by 2020, and it achieved a 4.8 out of 5 survey score for trainer knowledge.
He created content for ARI through Individually Developed Training (IDT) program and saved 40 hours of ID resourcing.
Eliazer was the certified Virtual Trainer in Nov 2018 and was an ambassador to drive Virtual Roadshows to improve Adobe Connect adoption for HYD site. 92% of the managers who attended the Roadshow felt “the Roadshow positively impacted their perception of virtual training and its possibilities” post the session.

Investigation Specialist

Amazon Development Center India

06.2014 - 05.2017

Investigate customer accounts to identify abusive patterns and enforce accounts to prevent losses to Amazon.
Identify patterns and new MO's and report to the ML teams for creating rules for improving the queuing logics at the backend.
Reduced organizational risk by identifying potential threats through comprehensive investigative work.
Handle customer write backs and escalations as a Sr. Investigator.
Supported Training Delivery team as a STA Trainer

Process Associate

Genpact for Google Client

03.2013 - 05.2014

Worked with YouTube as a technical support agent on client location.
Primary responsibility is to ensure customer issues are resolved within the Service Level Agreement.
Deliver a wow customer service with best of quality.
Was also involved in monitoring new hires.
Handled the roles of Subject Matter Expert & HR catalyst for the YouTube team.
Provided quick fixes for the improvement of the process.
Often received customer compliments and appreciations for the exceptional customer service.

Summary

Overview

Work History

Global Training Manager

Training Manager

Training Specialist II/Training Lead

Training Specialist

Investigation Specialist

Process Associate

Education

Bachelor of Technology - Computer Science Engineering

Skills

Accomplishments

Interests

Timeline

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