Emmanuel Lino C
Financial Fraud Analyst
Bangalore
Summary
Motivated Customer Service and Fraud Analyst touting six years of expertise investigating suspicious activity for Financial Institutions. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Fraud Analyst
NCRi Inc.
Toronto
10.2022 - Current
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Identified issues, analyzed information and provided solutions to problems.
Subject Matter Expert
Ascentia Bpo services
New Delhi
10.2021 - 10.2022
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Provided exemplary level of customer service to clients and company personnel.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Worked with customers to understand needs and provide excellent service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Fraud Prevention Specialist
J.P. Morgan & Chase Co.
Bangalore
03.2017 - 07.2021
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Developed and maintained courteous and effective working relationships.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
- Handled 60 calls per day to address customer inquiries and concerns.
Travel Agent
Expedia
Bangalore
09.2015 - 03.2017
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Strengthened quality controls to enhance revenue and control downtime.
- Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Education
Bachelore of Engineering - Aeronautical Engineering
Sathyabama University
Chennai 09.2010 - 04.2014
Skills
Effective communication
Fraud detection
Dispute Resolution
Excellent Communication
Attention to Detail
Analytical and Critical Thinking
Training and Development
Timeline
Fraud Analyst
NCRi Inc.
10.2022 - Current
Subject Matter Expert
Ascentia Bpo services
10.2021 - 10.2022
Fraud Prevention Specialist
J.P. Morgan & Chase Co.
03.2017 - 07.2021
Travel Agent
Expedia
09.2015 - 03.2017
Bachelore of Engineering - Aeronautical Engineering
Sathyabama University
09.2010 - 04.2014