ENAKSHI CHAKRAVORTY

Managing Jiomart Fulfilment , meeting weekly &Monthly Targets Across 168 stores and 2 Distribution Centers in Karnataka.

End to End management of orders in Forward delivery and return orders.

Sales planning based on analysis of historical sales and forecasting demands

Coordinating with Category team to optimize assortment and product fill rate at stores and fulfillment centers based on demands.

Coordinating with tech team and creating tech ask for operations

Coordinating with Customer escalation teams to resolve customer issues related to delivery and returns

• Managing all Aspects of Sales Operation including new project/ Retail outlet launches,Competition analysis & revenue plan.
• Managing Budgets and P&L.
• Achieves financial objectives by preparing budget; scheduling expenditures; analyzing variances; initiating corrective action Plan.
• Dealing with Customer Queries and Complaints on daily basis.
• Maximizing Profitability and Setting Sales Targets, Including Motivating Staff to Do So.
• Handling On-boarding of team members & training.
• Planning, Understanding and working closing with marketing(ATL & BTL activities) for effective ways of promotion beneficial for profitability.
• Training team members in successful strategies to meet operational and sales targets & Motivating them to do so.
• Strengthening merchandising and promotional strategies to drive customer engagement and boost sales.
• Working closely with L&D team on training of new joiners across PAN-INDIA.
• Scheduling of employee tasks, conducting performance reviews and executing daily branch operational goals to maximize team productivity

• Trained, supervised and appraised staff performance
• Maintained Statistical and Financial Records for sales
• Dealt with Customer Queries and Complaints on daily basis
• Maximized Profitability and Setting Sales Targets, Including Motivating Staff to Do So
• Management of Daily Operating Plan to meet daily sales target for staff and ensure that is been met.
• Trained team members in successful strategies to meet operational and sales targets
• Managed store organization, maintenance and purchasing functions

• Recruited, trained, supervised and appraised staff.
• Managed Budgets.
• Maintained Statistical and Financial Records.
• Dealt with Customer Queries and Complaints.
• Oversaw Stock Control.
• Maximized Profitability and Setting/Meeting Sales Targets, Including Motivating Staff to Do So.
• Prepared Promotional Materials and Displays.
• Liaised with Head Office.
• Formulated with pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.

• Identified fraud transactions in banking to prevent forging of accounts.
• Tracked and monitored ones individual accounts to identify and trace high risk transaction
• Served customers and followed outlined steps of service.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Exceeded goals through effective task prioritization and great work ethic.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Increased customer satisfaction by resolving service issues.

• Sales and troubleshooting Responsibilities:.
• Sales related to antivirus, hardware, subscription.
• Troubleshooting related to PC operations.
• Directed team of 8 executives to enhance across-the-board customer support and better meet company service demands.
• Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands