Eniya Vivitha
Bangalore
Summary
Dynamic Associate Relationship Manager at Standard Chartered Bank, adept in wealth management and fostering robust business relationships. Excelled in client retention through exceptional service support and risk management strategies, surpassing quarterly sales goals at ICICI. Fluent in English and Tamil, my expertise enhances client satisfaction and financial portfolio performance.
Overview
6
6
years of professional experience
Work History
Associate Relationship Manager
Standard Chartered Bank
Bangalore
11.2021 - Current
- Maintained a strong understanding of industry trends, enabling insightful recommendations on investment opportunities for clients.
- Encouraged open lines of communication between clients and team members, fostering a sense of trust that ultimately led to stronger partnerships over time.
- Experience in cash handling, FCS and NORCOM report submission
- Experience in onboarding new customers to bank with enhanced due diligence and ensure to give hassle free experience for the client.
- Assisted with compliance-related tasks- KYC, CDD, Transaction monitoring, AML ensuring that all activities were conducted in accordance with industry regulations and company policies while onboarding new customers
- Provided exceptional customer service, resolving issues promptly and effectively to ensure high client retention rates.
- Monitored client portfolios regularly, ensuring optimal performance and mitigating potential risks.
- Managed multiple tasks simultaneously while addressing client's escalation to ensure giving timely support.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
NRI Relationship Manager
ICICI
Bangalore
07.2018 - 10.2021
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Experience in handling all branch banking processes including both financial and non financial transactions, EDD cases and forex transactions.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Experience in handling multiple phone calls and emails with queries from NR clients and supported them with prompt response.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Implemented CRM best practices, improving data accuracy and usability for client management.
- Enhanced client communication through adoption of new digital tools, improving accessibility and response times.
- Initiated feedback loop with clients, leading to improved service offerings and client satisfaction.
- Developed and implemented comprehensive client onboarding process, significantly reducing time to full service activation.
Education
PGDB - Banking And Financial Support Services
Manipal Academy of Higher Education
Bangalore10.2018
Bsc - Mathematics
S.Vellaichamy Nadar College
Madurai 06.2017
Skills
Hardworking
Resilience
Banking
Service support
Financial services
Relationship building and management
Risk management
Timeline
Associate Relationship Manager
Standard Chartered Bank
11.2021 - Current
NRI Relationship Manager
ICICI
07.2018 - 10.2021
PGDB - Banking And Financial Support Services
Manipal Academy of Higher Education
Bsc - Mathematics
S.Vellaichamy Nadar College