Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Worked with [Name] and [Name] departments to facilitate communication and deliver personalized solutions to customers.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Senior Officer
STANDARD CHARTERED GLOBAL BUSINESS SERVICES
CHENNAI
02.2006 - 05.2011
Directed work of [Type] employees, monitoring quality, compliance and productivity.
Set objectives for [Area], [Area] and [Area] and established performance benchmarks.
Conceived and oversaw [Description] special projects.
Produced reports each month outlining [Type] metrics.
Accounts Assistant
KE BURGMANN FLEXIBLES INDIA PVT LTD
CHENNAI
01.2005 - 01.2006
Organized data into multiple spreadsheets to streamline data.
Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
Prepared and mailed invoices to customers, processed payments, and documented account updates.
Maintained clean and organized files by keeping accounts payable records up-to-date.
Senior Relationship Officer at Ztech Manpower Services-Standard Chartered Bank and Noor BankSenior Relationship Officer at Ztech Manpower Services-Standard Chartered Bank and Noor Bank