SOMENDRA DHAL
Agra
Summary
Hardworking Relationship Manager proficient at devising personalized solutions to meet all types of customer demands. Positive and upbeat team player and clear communicator with demonstrated success over six plus years of Banking and Finance experience.
Overview
7
7
years of professional experience
Work History
Associate Relationship Manager
IDFC FIRST BANK
AGRA
10.2023 - Current
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
- Conducted due diligence and fulfilled compliance requirements, communicating with other departments to complete requests.
- Established strong client relationships to drive business development.
Customer Relationship Officer
IDFC FIRST BANK
AGRA
02.2021 - 09.2023
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Promoted available products and services to customers during service, account management and order calls.
- Helped customer in their money management via various investment options.
Senior Sales Officer
IDFC FIRST BANK
AGRA
02.2020 - 01.2021
- Used cold calling and networking to sell banking products and services.
- Sourced new sales opportunities through branch lead follow-up.
Sales Officer
KTL PRIVATE LIMITED AGRA (MARUTI SUZUKI INDIA)
AGRA
04.2018 - 01.2020
- Used cold calling and networking to sell products and services.
- Contacted current and potential clients to promote products and services.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Assigned qualified leads to the finance team for further development and closure.
Corporate Sales Intern
ALLIED GROUP TRADING & CONTACTING WLL
DOHA
06.2017 - 11.2017
- Made appointments with potential clients to provide information about companies' printing and stationery products and services.
- Produced sales documents, finalized deals and filed records.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
MBA - Marketing Management And Research
AASHLAR BUSINESS SCHOOL
MATHUTRA, INDIA06-2018
Skills
- Relationship building and management
- Client Engagement
- Banking
- Service assistance
- Excellent Communication
- Product Recommendations
Accomplishments
- Winner in IDFC First Bank Annual National Sells Contest for the Trip to Kerala in 2023.
- Winner in IDFC First Bank Annual National Sells Contest for the Trip to Goa in 2022.
- Achieve IDFC First Bank Fast track promotion via 7 Star Promotion programs in 2021
- Awarded Super 30 Salesman of the year in 2019 by Maruti Suzuki India.
Timeline
Associate Relationship Manager
IDFC FIRST BANK
10.2023 - Current
Customer Relationship Officer
IDFC FIRST BANK
02.2021 - 09.2023
Senior Sales Officer
IDFC FIRST BANK
02.2020 - 01.2021
Sales Officer
KTL PRIVATE LIMITED AGRA (MARUTI SUZUKI INDIA)
04.2018 - 01.2020
Corporate Sales Intern
ALLIED GROUP TRADING & CONTACTING WLL
06.2017 - 11.2017
MBA - Marketing Management And Research
AASHLAR BUSINESS SCHOOL
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