ENLA Sairam
Hyderabad
Summary
Dynamic Relationship Manager with ICICI BANK, skilled in customer relationship management and market analysis. Successfully enhanced client loyalty through innovative engagement strategies and effective issue resolution. Proven track record in utilizing CRM software to drive customer satisfaction and gather actionable feedback, ensuring continuous improvement in service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Relationship Manager
ICICI BANK
Hyderabad
03.2019 - Current
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Maintained accurate records of all client interactions within the company's CRM system.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Analyzed market trends and identified potential new customers through research activities.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Implemented strategies aimed at improving overall customer satisfaction levels.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Achieved client loyalty through quality, productivity, service and proactive management.
Education
MBA - Finance
Mother Teresa College
Gatkesar08-2023
B.com Computers - Commerece
Silver Jubilee Degree College
Hyderabad03-2015
Skills
- Customer relationship management
- CRM software proficiency
- Market analysis expertise
- Customer engagement strategies
- Issue resolution techniques
- Feedback evaluation
- Product knowledge
Accomplishments
- Received a very prestigious TATVA Award from I Prudential for the best customer service roll
- Received half-yearly award from ICICI Bank for service excellence
Certification
- AMFI certified as a mutual fund distributor
- IRDAI certified as an insurance agent
Personal Details
- D.O.B: 11/05/1998
- Language proficiency - English, Hindi, and Telugu
- Address - 5-5/25/15/38/EP Bolligudem , Boduppal HYD TG 500092
Declaration
I hereby declare that the above-mentioned information is true and correct to the best of my knowledge.
Place : Hyderabad
Enla Sai Ram
Timeline
Relationship Manager
ICICI BANK
03.2019 - Current
MBA - Finance
Mother Teresa College
B.com Computers - Commerece
Silver Jubilee Degree College
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