Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Erica Cullison

Indianapolis

Summary

Dynamic Department Manager at Gillman Home Center with expertise in sales analysis and budget management. Proven track record in staff recruitment and team building, driving customer satisfaction through effective conflict resolution. Successfully monitored sales trends to enhance performance, ensuring operational excellence and cost efficiency.

Overview

15
15
years of professional experience

Work History

Department Manager

Gillman Home Center
Lebanon
06.2018 - 10.2024
  • Monitored daily sales figures to track trends in customer buying behavior.
  • Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
  • Managed budgets effectively by making sure costs stayed within allocated limits.

Opening Shift Manager

Hardee's Restaurant
Lebanon
05.2015 - 06.2018
  • Supervised all activities related to customer service during my shift.
  • Created weekly schedules for staff members based on forecasted customer traffic patterns.
  • Organized promotional displays throughout the store, ensuring they were properly maintained throughout the day.

Night Auditor

Comfort Inn & Suites
Indianapolis
02.2010 - 03.2015
  • Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
  • Responded to customer inquiries regarding hotel services, reservations, directions.
  • Completed end-of-day reconciliations of cash drawers and credit card transactions.

Education

GED -

Franklin Central
Indianapolis, IN
06-1994

Skills

  • Sales analysis
  • Budget management
  • Staff recruitment
  • Customer service
  • Visual merchandising
  • Payroll administration
  • Conflict resolution
  • Team building

Affiliations

  • I enjoy working with the public, resolving problems, helping in the community anyway i can.

Timeline

Department Manager

Gillman Home Center
06.2018 - 10.2024

Opening Shift Manager

Hardee's Restaurant
05.2015 - 06.2018

Night Auditor

Comfort Inn & Suites
02.2010 - 03.2015

GED -

Franklin Central

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Erica Cullison