Eshita Sharma
Pune
Summary
Results-driven Admissions Counselor with 5 yeras of extensive experience in academic counselling and customer relationship management. Guided students through study visa processes and career planning, fostering strong client relationships and meticulous record maintenance. Skilled in Microsoft Office, Adobe Acrobat, SAP products, CRM systems. Motivated to contribute to organisational growth while continuously learning and excelling in diverse professional environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Academic Counselor
Gateway Educonnect Pvt Ltd
09.2025 - 02.2026
- Counselled students on career planning, job placement, and academic goals, improving their readiness for future opportunities and successful transitions.
- Advised students on course selection, degree requirements, and academic scheduling, enabling tailored educational paths for overseas study in UK, Dubai, France, and Germany.
- Conducted follow-ups with students to assess satisfaction with advising services and identify actionable areas for improvement.
- Participated in webinars hosted by leading institutions abroad to gain insights into various academic programmes.
- Managed and organised student records and documents to ensure accurate information storage.
Business Development Executive
Swing
05.2024 - 10.2024
- Conducted cold and warm calls to new and existing accounts daily to generate leads and foster client relationships.
- Managed escalated client enquiries with exceptional professionalism and enthusiasm to maintain trust and reliability.
- Acted as point of contact for employees and management, facilitating communication and support.
- Coordinated acquisition processes, including recruitment and employee relations, to optimise team integration and project outcomes.
- Developed HR policies and procedures for leave, attendance, and travel, streamlining client operations and enhancing compliance.
- Prepared reports and presentations
Admissions Counselor
IDP Education Pvt Ltd
08.2022 - 05.2024
- Engaged potential students for academic programmes, contributing to increased recruitment effectiveness.
- Guided students through college application forms, streamlining application processes.
- Documented and tracked prospective student applications, ensuring accurate records for follow-up and assessment.
- Cultivated relationships with university departments to support student success.
- Reviewed and submitted student visa applications to Canadian authorities, ensuring compliance with immigration regulations. for students applying to Canada.
- Stayed up-to-date on school policies and diverse program requirements.
- Planned and promoted career and employment-related programs and events, fully coordinating job fairs and career workshops.
Customer Care Executive
IDP Education Ltd
11.2021 - 07.2022
- Resolved customer inquiries regarding services and products at IDP Education India Ltd, enhancing customer understanding and engagement.
- Provided fast, friendly service for routine questions and resolved service complaints, improving customer experience.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Identified and addressed customer needs through consultation, strengthening relationships and increasing satisfaction.
- Ensured timely follow-up on emailed or web-submitted customer inquiries, enhancing response efficiency and building customer trust.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Recorded details of all inquiries, complaints and comments.
Admissions Counselor
Education Overseas Consultancy Pvt. Ltd
06.2019 - 11.2019
- Recruited potential students for academic programmes, contributing to increased enrolment diversity.
- Received incoming calls from potential students and provided detailed information about the institution.
- Documented and tracked prospective student applications, ensuring accurate processing throughout admissions cycle.
Education
Bachelor of Commerce -
Hemwati Nandan Bahuguna Garhwal University
10.2022
12th Grade - Commerce
Doon International School
Dehradun04.2019
10th Grade -
Doon International School
Dehradun04.2017
Skills
- Microsoft Office Suite
- CRM platforms and SAP
- Client relationship management
- Multitasking Abilities & Time Management
- Study Visa and Application Process
- Career and Educational Counseling
- Educational programme management
- Records Maintenance
Certification
- IDP Canada Counsellors Certification: Oct 2022
- Fanshawe College VAS Portal Certification: Feb2023
- MSM Unify Agent Training Certification:March 2023
- IDP Destination Canada Training Certification: June 2023
Languages
English
Hindi
Hobbies
- Travelling
- Exploring different cultures & cuisine
Timeline
Academic Counselor
Gateway Educonnect Pvt Ltd
09.2025 - 02.2026
Business Development Executive
Swing
05.2024 - 10.2024
Admissions Counselor
IDP Education Pvt Ltd
08.2022 - 05.2024
Customer Care Executive
IDP Education Ltd
11.2021 - 07.2022
Admissions Counselor
Education Overseas Consultancy Pvt. Ltd
06.2019 - 11.2019
Bachelor of Commerce -
Hemwati Nandan Bahuguna Garhwal University
12th Grade - Commerce
Doon International School
10th Grade -
Doon International School