P. Venkata Suryakumar
Rajahmundry
Summary
Seeking an entry-level position in cloud computing, where I can leverage my foundational knowledge of AWS services, CI/CD pipelines, and containerization technologies to contribute effectively to software delivery and operational efficiency. Eager to further expand my expertise in a fast-paced, collaborative environment while making meaningful contributions to the team's success
Overview
1
1
year of professional experience
Work History
STARTEK AEGIS CUSTOMER SUPPORT
Senior Executive – Operations
09.2020 - 02.2022
-Performed as customer support executive to solve customer’s quarries and complaints and reporting to client.
-Handle customer complaints, provide appropriate solutions and alternatives with in the time limits.
-Accurately and professionally handled a high volume of calls as well as chat support while performing data entry.
-Follow communication procedures, guidelines and policies.
-Handling escalation mails for process requirement.
-Review content of graphic, violent, sexual, or egregious nature such as Adult, Sexual, Abusive, Hate, Derogatory, Illegal Acts, Violence, Death, and Tragedy and take appropriate action.
Education
B.TECH - E.E.E
Lenora College of Engineering(JNTUK)
2022
Diploma - E.E.E
SBTET ADITYA POLYTECHINC COLLEGE
2016
S.S.C -
ZPP HIGH School
2013
Skills
- Cloud Technologies :AWS (Amazon Web Services) EC2, VPC, IAM, S3, CLOUD WATCH
- DevOps Technologies : Jenkins, Maven, Ansible, Docker Terraform, Kubernetes
- Version Control Systems : Git, SVN
- OS Platform : Linux, Windows
Additional Information
1. AWS Services: Proficient in various AWS services including EC2, ELB, IAM, S3, CloudFront, RDS, VPC, Route 53, CloudWatch, CloudFormation, and Glacier.
2. Continuous Integration/Continuous Deployment (CI/CD): Experienced in implementing CI/CD processes and tools such as Git, Maven, Jenkins, Apache Tomcat, Shell Scripting, and Docker.
3. Application Deployment: Skilled in deploying WAR files to Tomcat app servers and static files to Apache servers.
4. Jenkins: Installation, configuration, and maintenance of Jenkins for CI purposes and automation of build and deployment processes.
5. Automated CI/CD Pipelines: Creation and maintenance of fully automated CI/CD pipelines for code deployment, with expertise in Docker and Jenkins.
6. Monitoring and Alerting: Utilization of CloudWatch for monitoring EC2 instances, CPU/memory usage, EBS volumes, setting alarms, and notifications.
7. Docker: Proficient in writing Dockerfiles, building Docker images, and running Docker containers.
8. S3 Management: Creation of S3 buckets, management of bucket policies, and utilization of S3 and Glacier for storage and backup on AWS.
Timeline
STARTEK AEGIS CUSTOMER SUPPORT
Senior Executive – Operations
09.2020 - 02.2022
B.TECH - E.E.E
Lenora College of Engineering(JNTUK)
Diploma - E.E.E
SBTET ADITYA POLYTECHINC COLLEGE
S.S.C -
ZPP HIGH School
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