Joseph Nair

Project leader with over 20 years of experience coordinating complex programs and supervising teams to attain business goals. Directs employees, mitigates project risks, solves standard and non-standard problems and reports to senior management. Demonstrates leadership, influencing and negotiating skills. Performs analytical problem-solving to overcome obstacles. Collaborative Transition and Transformation Leader to provides company vision and goals to team members, unifying efforts and driving productivity. Ensures understanding of project members' responsibilities and performance standards. Oversee aspects of project activities and establish collective partnership with department heads to achieve goals and objectives.

Project Management Professional (PMP), 482175, 08/16/2007, 08/15/2027

• Collaborated with team of over 20 resources in Technology Deployment of American Express Data Center.
• Resolved product issue through Application and System Integration testing.
• Helped organizations in building IT Strategy, service strategy, service transition, service optimization, service costing and chargeback models, building service catalogues, service level management. And helped Customer to assess, re-engineer and streamline their IT environment and IT operations by using the most suitable management techniques and provided governance models for IT Departments to meet business plans with increased operational efficiency, increased employee productivity and higher Service Levels.
• Used Microsoft Excel to develop inventory tracking spreadsheets.

Developed frameworks for IT Governance, studying the business goals & aligned it with IT, planning and securing IT investments and facilitating decision making process for project sponsors.

Ensured that best practices and lessons learned were clearly articulated and documented, shared appropriately across delivery teams and other functional units in the delivery centers.

Driving product vision, strategy, road map and release plan. This includes business cases formulation, presentation of proof of concept, and prototyping, partner direction and detailed requirement analysis.

Managed overall operations for executing projects involving scoping, planning, requirement & gap analysis including interfacing needs, client training, resource mobilization, execution within cost & time parameters.

Conducted Client workshop for gap analysis, gap documentation and requirement sign off including external system interfaces.

Managed testing for both product and solution scenario. Handling internal team management and client management through crucial UAT.

Performed efficient program management by monitoring / tracking projects with respect to time & cost over-runs and value realization to ensure timely execution of projects within the budget and primarily meeting the business needs / requirements.

Collaborated with Design and System Architects for Deployment and Support process for complex multiple technology.

• Management experience in establishing new engagements
• Ability to identify key performance indicators
• Experience in leading quality management and process improvement initiatives
• Ability to collaborate, influence, and build consensus
• Strong stakeholder management and experience in working with senior management

• Setting up Virtual Public Cloud and transitioning business applications
• Managing the overall Cloud Service Life Cycle
• Aligning the ITIL Framework to the business processes
• Handling IBM Strategic Outsourcing Project Office and IT Assessments
• Coordinating with Partners / Team to deploy an agreement to operate

• Transition & Transformation – Project Management Lead, Mumbai/Delhi, 04/20, present, Managed the Builds both Pre-migration and Post migrations for UKI Client(ID Mobile), UKI Client (Unipart), and Europe Client (Luminor)
• Network Service Delivery – Delivery Project Manager /SIL, Delhi, 06/17, 10/19, Managed a 50 Member NSD team at Kotak (KMBL) for Service Management, Contract Administration, Resource Selection and Deployment
• Project Services –Project Manager, Delhi, 07/15, 07/16, Assisted the NA IAM team for deployment of UAT for over 50 NA and Canada Accounts
• Project Services –Project Manager, Delhi, 10/14, 01/15, Assisted the India and US Project Managers for delivery of Type 123 and Type4 projects
• Account Knowledge Management –Deployment, Delhi, 03/14, 09/14, Assisted the Geo Knowledge Manager with questions and delivery of information during the early orientation to the accounts
• Hardware Resource Management- Program Integration, Delhi, 01/13, 08/13, Ran the Integration program to align IRM as a competency within GD
• Service Delivery Management Health Net Account, Delhi, 05/12, 12/12, Managed the account for India Service Lines for US Public Sector Account – HealthNet
• Data Migration Lloyds Bank, London, 01/11, 09/11, Program Managed the Credit Management Platform with the Lloyds PM
• Cloud Computing Shell, Netherlands, 04/10, 11/10, Worked with the Shell Service Manager for setting up the VPC and transitioning business applications
• IT Infrastructure and Application Monitoring - NOKIA, Bristol (UK), 01/10, 04/10, Involved in infrastructure and application assessment for NOKIA
• Program Manager - NOKIA, Bangalore, 09/09, 10/09, Coordinated with partners in demonstrating setting up a Secure ODC within WIPRO
• Infrastructure Consultant - Lloyds Bank, UK, 07/09, 09/09, Assessed application development and maintenance platform for Lloyds Bank
• IT Process Governance Consultant - Petro Rabigh, KSA, 11/08, 05/09, Assessed IT processes and governance models of PRIT
• IT Process Service Management Consultant - Charming Shoppe, USA, 08/08, 11/08, Assessed Fault Service Centre and streamlined warehouse stocking procedure
• IBM Strategic Outsourcing Project - AMEX, New Delhi, 03/05, 10/07, Managed IT service management for Delivery and support, data centre operations, and end user desk-side support
• IBM Strategic Outsourcing - Bharti Telecommunication, Delhi, 08/03, 11/04, Managed due diligence and asset transition project involving asset data collection
• Project Manager - Lloyds Bank TSB, Bangalore, 07/03, 08/03, Technical Writing of Process for Sourcing Infrastructure and Asset
• Program Office - Whirlpool, Delhi, 07/00, 06/03, Business analysis, reporting of measurements, and process documentation
• Project Office Manager - Ballarpur Ind. Ltd., Delhi, 01/00, 06/00, Establishment of budgetary control system, monitored and controlled long term re-engineering processes

• Trained and certified as Project Management Professional (PMP)
• Certified in ITIL