Fahad Ahmed
Bangalore
Summary
Experienced fraud investigator with a strong background in fintech fraud detection and prevention. Skilled in analyzing complex data patterns, identifying suspicious activities, and committed to contributing effectively to organizational goals while continuously improving and refining these abilities, regulatory-compliant reports, and collaborating with cross-functional teams and law enforcement to maintain security and trust in digital financial platforms.
Overview
6
6
years of professional experience
Work History
Lead Specialist (Fraud Investigations)
Target Corporation
Bangalore
07.2024 - 04.2025
- Reviewed suspicious transactions in real-time, flagging unusual patterns for high-value orders.
- Monitored accounts with history of abuse due to suspicious activities.
- Analyzed transaction patterns to identify fraudulent activity and blacklist users.
- Conducted reviews of flagged transactions revealing potential suspicious behavior.
- Prepared detailed documentation for all KYC reviews, including customer interaction records.
- Handling various types of fraud, including ATO. PTO. ID theft
- Drafted reports summarizing investigations into suspected fraud cases.
- Performed due diligence investigations to verify identity and source of funds.
- Investigated alerts from automated tools for potential money laundering activity.
- Monitor ACH, wire, credit cards, and Zelle transactions.
Trust and Safety Advisor
PhonePe
Bangalore
09.2021 - 07.2024
- Address issues raised by the MHA (Ministry of Home Affairs) and Law Enforcement Agencies.
- Identify fraud patterns through the monitoring of high-risk customers' accounts.
- Responsible for the prevention and detection of potential fraud across all payment channels by reviewing customers' accounts, and responsible for the verification of customers' data.
- Responsible for supporting fraud risk monitoring by reviewing alerts generated by fraud prevention and monitoring systems to prevent and detect fraud.
- Review data to understand patterns and anti-patterns to determine risk activity, ranging from fraud, AML, identity theft, KYC, and non-compliant activity per RBI.
- Utilized advanced data analysis techniques and fraud detection tools to identify suspicious transactions and patterns, promptly escalating cases for further investigation.
- Maintain accurate documentation for all customers, including KYC profiles, and ongoing monitoring records.
- Conduct client due diligence (CDD) to gather information, such as identity verification and source of funds.
- Identifying the transactions made by customers and verifying the authenticity of the transactions in order to mitigate financial risk.
- Performed end-to-end transaction monitoring alerts by identifying red flags, and closing or escalating the alerts based on the outcome of the case.
- Performed an investigation on AML transaction monitoring alerts generated.
- Verifying KYC documentation of the customers to be adopted/reviewed.
- Ability to dive deeper into concerns and highlight challenges in real time.
- Follow specified process guidelines to prevent fraud.
Senior Customer Service Representative
Teleperformance Global Services
Bangalore
09.2019 - 09.2021
- Responsible for handling the escalations where the customer has reported issues and incidents on social media for priority resolution.
- Escalate the issue by raising SUV tickets, JIRA tickets, and GENIE tickets for priority resolution.
- Worked for Account Recovery (Pilot Process). Worked with the design team to align and ease the process.
- Authenticating and validating the change of data of the customer in the accounts, with respect to privacy, to avoid fraudulent activities, with the help of a recovery resolution tool.
- Assisted the team with approvals, and helped the team update the contact number and email ID of customers post-validation, providing access to long-unused accounts by verification for the ease of access to customers.
Education
Bachelor of Commerce -
Presidency College (Bangalore University)
01-2018
Skills
- Fraud detection
- Risk management
- Transaction monitoring
- Regulatory compliance audits
- Fraud investigation
- ATO, PTO, ID theft, TOA, 360 reviews
- ACH, wire fraud, credit card fraud, loans
Timeline
Lead Specialist (Fraud Investigations)
Target Corporation
07.2024 - 04.2025
Trust and Safety Advisor
PhonePe
09.2021 - 07.2024
Senior Customer Service Representative
Teleperformance Global Services
09.2019 - 09.2021
Bachelor of Commerce -
Presidency College (Bangalore University)