Faisal Junaid
Hyderabad
Summary
Strategic Process Lead adept at training and motivating team members to meet maximum potential. Proven track record of exceeding goals by optimizing processes. Committed to fostering collaboration and achieving results in a dynamic work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Process Lead
Wipro LTD (Client-Google Inc.)
Hyderabad
08.2019 - Current
- Oversee team management and meeting daily SL requirements as a Process Lead. Resource procurement and transitions. Service matter expertise deliver to the Process specialists.
- Handling the Googler's queries around their education reimbursement, travel insurance and other learning & training modules.
- Assign task, set priorities and ensure proper workload distribution.
- Motivate team members, encourage collaborations and maintain a positive work environment.
- Performance monitoring and reporting.
- Team development, coaching and conflict resolution skills.
- Facilitate training and development opportunities for team members.
- Monitor resource utilization and shrinkage.
Sales and Customer Executive
Adroit Neo Tech Solutions.
Hyderabad
09.2017 - 07.2019
- Take calls and help customers with their holiday bookings.
- Also handled customer service of the organization.
- Provided assistance in finalizing sales holidays.
- Confirm bookings, managed complaints and requests from more than 100 customers daily.
- Worked with customers on complaints, successfully avoiding holiday cancellation on 98% of calls and providing additional information about ancillary services.
- Meet or exceed customer satisfaction goals month over month
HVAC Engineer
Termodeck Internationals
Hyderabad
09.2014 - 02.2017
- Designing the HVAC system for projects.
- Strong problem-solving skills that allow for HVAC issues to be diagnosed and rectified efficiently and effectively.
- Supervising of installations of equipment related to HVAC department.
Education
MBA - Human Resources Management
Amjad Ali Khan College of Business Administration
Hyderabad06-2018
Bachelor of Science - Mechanical Engineering
Mufakham Jah College of Engineering & Technology
Hyderabad, TG06-2014
Board of Intermediate - M.P.C
Little Flower Jr. College
Hyderabad, TG03-2010
SSC -
Seventh Day Adventist High School
Secunderabad, TG05-2008
Skills
- Computer fundamentals
- HR audit
- HR operations
- Time management
- People Leadership
- Service Level Management
- Problem solving
- Decision making
Certification
- Six Sigma: Certified Lean Six Sigma yellow Belt
- Agile Fundamentals: Including Scrum & Kanban
- Management & leadership
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Telugu
Intermediate (B1)
B1
Accomplishments
- Stellar Award - 2023
- The Brainiac - 2022
- The Brainiac - 2020
Timeline
Process Lead
Wipro LTD (Client-Google Inc.)
08.2019 - Current
Sales and Customer Executive
Adroit Neo Tech Solutions.
09.2017 - 07.2019
HVAC Engineer
Termodeck Internationals
09.2014 - 02.2017
MBA - Human Resources Management
Amjad Ali Khan College of Business Administration
Bachelor of Science - Mechanical Engineering
Mufakham Jah College of Engineering & Technology
Board of Intermediate - M.P.C
Little Flower Jr. College
SSC -
Seventh Day Adventist High School
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