Faisal Shaikh
Mumbai ,India
Summary
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
2026
2026
years of professional experience
6045
6045
years of post-secondary education
1
1
Certification
Work history
Senior Relationship Manager
Concentrix Services Inc
Mumbai , India
04 2024 - Current
- Enhanced client portfolio performance through personalised advice based on extensive market analysis.
- Educated clients about risk factors associated with different types of mutual funds, ensuring transparency at all stages of investment.
- Assisted clients in making informed decisions for achieving investment goals.
- Delivered customer satisfaction by providing detailed information on various mutual funds.
- Established client relationships with effective communication and professional service.
- Facilitated sales through a comprehensive understanding of market trends and investment strategies.
- Reviewed, managed and helped optimise client portfolios for maximum returns.
Associate Sales Consultant
Policybazaar
Mumbai , India
09 2023 - 04 2024
- Advised clients on the most suitable life insurance policies for their individual needs.
- Boosted client satisfaction by providing personalised advice and recommendations.
- Maintained comprehensive knowledge of all life insurance products offered by the company.
- Fostered strong relationships with clients for increased loyalty and repeat business.
- Exceeded quarterly sales targets consistently due to strategic planning and hard work.
Customer Service Advisor
Ebixcash Global Services Pvt Ltd
Munbai , India
08 2021 - 02 2023
- Provided detailed information about products and services to potential customers.
- Offered detailed advice on product and service benefits.
- Strengthened client relationships with clear communication and problem-solving skills.
- Assisted customers in product selection to boost sales.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
Telemarketing Executive
Just Dial
Mumbai , India
03 2018 - 03 2021
- Provided detailed responses to customer queries, ensuring their complete understanding of the product or service offered.
- Increased customer interest by delivering persuasive sales pitches.
- Delivered compelling presentations over phone calls to convince prospective clients about the value proposition of our products and services.
- Built long-lasting client relationships through consistent, friendly communication.
- Met sales targets consistently, contributing significantly towards overall team performance.
Education
Bachelor Of Management Studies - Marketing
Oriental College of Commerce And Management
Mumbai 06/2015 - 04.2018
HSC - Commerce
Oriental College of Commerce And Management
Mumbai 06/2012 - 04.2014
SSC - CBSE Board
Fidai Academy
Mumbai 06/2010 - 04.2011
Skills
- Product knowledge
- Performance management
- Salesforce
- Customer service
- Sales strategies
- Telemarketing
- Call centre operations
- New business development
- Customer retention strategies
- Cross-sell strategies
- Sales strategy familiarity
- Complaint resolution
- Training and development
Certification
- NISM 5A Certified
- IRDAI Certified
Languages
English
Fluent
Hindi
Native
Accomplishments
- Collaborated with team of 4 in development of Corporate Socail Responsibility.
Affiliations
- Cooking
- Watching movies
- Playing Carom
- Traveling
Timeline
Senior Relationship Manager
Concentrix Services Inc
04 2024 - Current
Associate Sales Consultant
Policybazaar
09 2023 - 04 2024
Customer Service Advisor
Ebixcash Global Services Pvt Ltd
08 2021 - 02 2023
Telemarketing Executive
Just Dial
03 2018 - 03 2021
Bachelor Of Management Studies - Marketing
Oriental College of Commerce And Management
06/2015 - 04.2018
HSC - Commerce
Oriental College of Commerce And Management
06/2012 - 04.2014
SSC - CBSE Board
Fidai Academy
06/2010 - 04.2011