Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Websites
Timeline
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Faizan Khan

Summary

Seasoned travel and tourism professional with around 4 years of experience assisting customers to fulfill their international travel needs. Extensive knowledge of many of the top travel destinations and proficiency in the latest travel coordination and booking software. Gifted at developing custom-built travel itineraries that exceed expectations while still fitting into clients’ budgets.

Overview

4
4
years of professional experience

Work History

Senior Customer Support Executive

COFORGE LTD
03.2023 - Current
  • Managed L1, L2, and L3 queues to ensure efficient processing of customer requests.
  • Provided on-call resolutions for inquiries received via inbound and outbound calls.
  • Trained new team members on processes and responsibilities to enhance service delivery.
  • Demonstrated expertise in Pegasus Airlines operations and services.
  • Coordinated bookings for flights, hotels, transfers, car parking, and rush insurance.
  • Utilized tools including BABS, Ujet, Twilio, and various supplier portals for streamlined operations.

Sales Executive

RIVERUM
08.2022 - 01.2023
  • Determined client travel preferences by engaging in detailed consultations.
  • Provided destination insights and tailored itinerary advice to enhance client experiences.
  • Managed full-cycle travel bookings, ensuring smooth arrangements.
  • Developed customer relationships to expand the existing database effectively.
  • Kept abreast of industry trends, regulations, and new market offerings.
  • Negotiated competitive rates with suppliers to create compelling packages.
  • Introduced special promotions and new products to a wider audience.

Representative

HOLISTO
11.2021 - 04.2022
  • Resolved on-the-spot customer queries to enhance service efficiency.
  • Managed interactions with dissatisfied customers to restore satisfaction.
  • Collaborated with suppliers and hotels to provide comprehensive guest support.
  • Utilized tools such as Zendesk, Splitty Admin, Cloud Talk, and Stripe for operational tasks.

Education

12th -

NIOS (National Institute of Open Schooling)
01.2014

10th - CBSE Board High School

Maria Assumpta Covent School
01.2010

Skills

  • BABS
  • Twilio
  • Ujet
  • Zendesk
  • Splitty Admin
  • Cloud Talk
  • Stripe
  • Kustomer
  • Multiple supplier portals, ie, Pegasus, BA Lime, Aviate, EasyJet, Ryanair, Clubeuro, etc

Affiliations

  • Received maximum CSATs in a month among all team members in the last quarter
  • Received global appreciation directly from the client

Languages

Hindi
First Language
English
Proficient (C2)
C2
Arabic
Upper Intermediate (B2)
B2
Urdu
Upper Intermediate (B2)
B2

Timeline

Senior Customer Support Executive

COFORGE LTD
03.2023 - Current

Sales Executive

RIVERUM
08.2022 - 01.2023

Representative

HOLISTO
11.2021 - 04.2022

12th -

NIOS (National Institute of Open Schooling)

10th - CBSE Board High School

Maria Assumpta Covent School

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Faizan Khan