Faizuddin M
Bengaluru
Summary
Customer-oriented Store Manager offering over 16 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
Reliance Digital
Bengaluru
04.2011 - Current
- Responsible for driving all areas of the business and for leading teams to deliver result.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Updated and maintained store signage and displays.
- Developed strategies to maximize sales and profitability.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Recruited, trained and supervised new employees.
- Delegated work to staff, setting priorities and goals.
- Monitored employee performance and identified performance gaps for corrective action.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Performed regular price checks to ensure competitive pricing.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- JIO telecom:- New SIM acquisition and MNP as main KPIs.
- E-commerce:- Business through Jio Mart & Reliance digital online sale and to maintain 3-hour delivery TAT with SDA support.
Assistant Department Manager
Croma
Bengaluru
04.2010 - 03.2011
- Devise strategies to drive sales and generate revenue and profitability.
- Monitored departmental progress against established goals and objectives.
- Supervised a team of employees by providing feedback on their work performance and setting expectations for them to follow.
- Implemented training programs for new hires and existing staff members.
- Analyzed data to identify areas for process improvement within the department.
- Analyzed competitors and market trends to facilitate business growth.
- Ensuring proper implementation of inventory and merchandising as per the company SOP.
- Collaborated with other departments to ensure efficient workflow throughout the organization.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Developed strategies to improve customer service, performance, and productivity.
Store Manager
The Mobile Store Ltd
Bengaluru
04.2007 - 03.2010
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensuring that the given target has been achieved.
- Developed strategies with A.O.M & Regional Manager and discussing issues on sales, stocks, conversions and other developments.
- Conducting meeting with the sales associates discussing about targets and previous days performance.
- Coordinating with ware house and dealers for stock, new arrivals and defectives.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
Education
MBA - Marketing And Finance
Administrative Management College
Bengaluru03.2009
Bachelor of Commerce - Financial Accounting
H.K.B.K Degree College
Bengaluru03.2007
Secondary Education - Financial Accounting
Mohammed Ishaque Pre University College
Bengaluru03.2004
High School -
Quwathul Islam High School
Bengaluru03.2002
Skills
- Store Operations
- Store Opening and Closing Procedures
- Store Merchandising
- Sales Professional
- Leading Staff Meetings
- Team Leadership
- Sales Strategies
- POS Systems
- Report Generation
- Revenue Generation
- Loss Prevention
- Competitor Monitoring
- Talent Recruitment
- Team Development
- Training and Mentoring
- Delegating Work
- Performance Reviews
- Operations Management
- Inventory Management
- Replenishment and Recovery
- Outstanding Communication Skills
- Customer Service Management
- Retail Inventory Management
- Problem-Solving
- Root Cause Analysis
- Flexible Schedule
- Sales Promotions
- Friendly and Positive
- Culture Development
- Sales Expertise
- Reliable
- Store Opening and Closing
Affiliations
- I love playing cricket and badminton. I have played inter college cricket and won many trophies.
- I was also member of organizing team for college festivals, convocation ceremony and celebration of various religious festivals.
- I love using latest gadgets specially mobiles and smart watches.
- As a store manager in Reliance digital, I have taken self – initiative in visiting nearby colleges and participating in there fest during back to school season. This resulted in generating prospect customers for laptops, tablets and mobiles.
Accomplishments
- Business has growing at 23% year on year, year till date earned profit 72lacs net EBITDA for 2022 - 2023
- Strong KPI’s and desired brand mix have helped to maintain a healthy gross margin for the counter as well as cluster
- As cluster and RML coordinator gained market share of 12% in each catchment.
- Lowest attrition at city level has helped to get desired outcome. Shrinkage as per last stock count @0.03%
- Customer retention 48% and also generated 52% new customers.
Certification
- Currently i'm part of CEO's Trailblazers and my project is to improve home appliances business by 7% and gain market. final review of this project will be done on Feb-2024.
Languages
English
First Language
Kannada
Elementary (A2)
A2
Timeline
Store Manager
Reliance Digital
04.2011 - Current
Assistant Department Manager
Croma
04.2010 - 03.2011
Store Manager
The Mobile Store Ltd
04.2007 - 03.2010
MBA - Marketing And Finance
Administrative Management College
Bachelor of Commerce - Financial Accounting
H.K.B.K Degree College
Secondary Education - Financial Accounting
Mohammed Ishaque Pre University College
High School -
Quwathul Islam High School
Similar Profiles
PRAVEEN RAJ MPRAVEEN RAJ M
Assistant Manager at Reliance DigitalAssistant Manager at Reliance Digital
Tushar SonawaneTushar Sonawane
Deputy Manager at Reliance DigitalDeputy Manager at Reliance Digital
Bansi BhalaniBansi Bhalani
Sales Associate at Reliance DigitalSales Associate at Reliance Digital