Summary
Work History
Education
Skills
Languages
Timeline
Generic

Faraz Shaikh

Mumbai

Summary

  • Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach.
  • Confident Telemarketer brings expert communication skills and flexibility to handle diverse customers and assignments. Never shies away from any conversation and consistently meets targets. Reliable in following scripts and overcoming objections.
  • Talented Quality Control Inspector driven to improve product quality in manufacturing environments. Provider of relevant and effective product and component tests. Eager to help manufacturers eliminate production errors and increase successful manufacturing figures.

Work History

Product Trainer and Recruitment

ICICI Lombard
Mumbai
2018 - Current
  • Selected and assigned instructors to conduct training.
  • Conducted training classes for employees on features and operation of products, client tools and processes.
  • Scheduled classes based on availability of classrooms, equipment or instructors.
  • Generated reports summarizing training activities, achievements, challenges.
  • Collaborated with subject matter experts to ensure accuracy of training materials and curriculum design.
  • Maintained an up-to-date database of all completed trainings including records of attendance.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Trained newly hired top talent to fill key positions and maximize productivity.

Telesales Executive

ICICI Lombard
Mumbai
2013 - 2015
  • Generated new leads via cold calling techniques, referrals, networking events.
  • Updated internal databases with relevant customer account details following each interaction.
  • Developed new leads each day at or above quotas.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Followed up on sales leads through outbound calling.

Call Audit

ICICI Lombard
Mumbai
2015 - 2018
  • Monitored completed calls and provided feedback to improve team member performance.
  • Identified areas of improvement within current operational procedures as well as recommended best practices for future operations.
  • Identified quality problems and recommended solutions.

Education

Bachelor of Commerce -

Vinayaka Missions Sikkim University
Sikkim
05-2017

Skills

  • Learning Management Systems
  • Training Delivery
  • Feedback Analysis
  • Product Demonstration
  • Mentoring Abilities
  • Classroom Oversight
  • Subject Matter Expertise
  • Analytics
  • Sales Support
  • Spreadsheet Tracking
  • Quick Learner
  • Problem-Solving
  • Flexible Schedule

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Advanced (C1)
C1

Timeline

Product Trainer and Recruitment

ICICI Lombard
2018 - Current

Telesales Executive

ICICI Lombard
2013 - 2015

Call Audit

ICICI Lombard
2015 - 2018

Bachelor of Commerce -

Vinayaka Missions Sikkim University
Faraz Shaikh