Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Personal Information
Languages
Timeline
Generic
Fardeen Aga

Fardeen Aga

Mumbra-Thane

Summary

Dynamic Customer Service Executive with a proven track record at Startek Pvt. Ltd, recognized for exceptional communication skills and strategic issue analysis. Successfully cultivated strong customer relationships that supported sales initiatives, leading to increased customer satisfaction and loyalty. Proficient in time management to ensure prompt responses and resolutions, while continuously enhancing procedures to leverage emerging trends. Committed to updating training programs and policies to uphold industry-leading service levels.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Executive

Startek Pvt. Ltd
Navi-Mumbai
11.2024 - Current
  • Facilitated effective communication among team members to guarantee prompt customer response times.
  • Handled customer grievances efficiently, maintaining professionalism.
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Performed follow-up calls to customers regarding their inquiries or orders.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Supported sales team members to drive growth and development.

Education

BACHELOR OF COMMERCE (B.COM) -

SHETH N.K.T.T COLLEGE OF COMMERCE
01.2023

HIGHER SECONDARY CERTIFICATE (HSC - 12th Commerce) -

TRUPTI JUNIOR COLLEGE
01.2020

SECONDARY SCHOOL CERTIFICATE (SSC - 10th) -

SUMAIYA ENGLISH HIGH SCHOOL
01.2018

Skills

  • Effective communication
  • Customer engagement
  • Effective team collaboration
  • Strategic issue analysis
  • Effective time management
  • Sales support

Certification

  • Certified diploma in Computerized Accounting
  • Certified in Aviation, Hospitality, Travel and Customer Service from Frankfinn Institute of Air Hostess Training.

Hobbies and Interests

  • Good verbal and written communication skill and has Knowledge of Microsoft Office
  • Well versed with aviation domain.
  • Good with numerical understanding and logical interpretation of the data.
  • Proven multitasking abilities as able to handle multiple tasks at same time toward completion.
  • Creativity skills, Critical thinking and Problem-solving ability.
  • Professionalism and strong work ethic.
  • Hobbies are: Listening Music, Riding bike and Cars
  • Interest in Travelling and Exploring new places, learning about aircrafts, automobile sector.

Personal Information

Date of Birth: 05/28/03

Height : 178 cm

Weight : 64Kg 

Marital Status: Unmarried

Languages

Urdu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Marathi
Intermediate (B1)
B1

Timeline

Customer Service Executive

Startek Pvt. Ltd
11.2024 - Current

BACHELOR OF COMMERCE (B.COM) -

SHETH N.K.T.T COLLEGE OF COMMERCE

HIGHER SECONDARY CERTIFICATE (HSC - 12th Commerce) -

TRUPTI JUNIOR COLLEGE

SECONDARY SCHOOL CERTIFICATE (SSC - 10th) -

SUMAIYA ENGLISH HIGH SCHOOL
Fardeen Aga