Fardeen Khan
Jaipur
Summary
Experienced State Head Collection with over 6 years in customer service leadership, specializing in dispute resolution and reducing overdue accounts. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
State Head Collections
Flamingo Infinite BPO Technology Solutions Ltd.
Jaipur
04.2025 - Current
- Managed collections team to ensure timely follow-up on outstanding accounts
- Developed and implemented collection strategies to improve recovery rates
- Trained and mentored staff on effective communication and negotiation techniques
- Maintained accurate records of collection activities in the company database
- Developed and improved procedures for collection of past due amounts.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Coordinated schedules and tasks among team members for project efficiency.
- Created and mailed current statements to customers.
Deputy Collection Manager
SK Finance Limited
08.2024 - 02.2025
- Handling the collection of secured loan DPD 0-90 (two-wheeler, car, commercial vehicle, HL, and LAP).
- Monitoring the in-house and field collection team. (Tele callers, field executives, Team Leader, AM, and CM)
- Performed phone monitoring and random call audits.
- Maintain collection data and daily reports to the reporting manager, vertical heads, collection head, and management.
- Processed payments and contracts on accounts.
- Recorded all information regarding the financial status of customers.
- Helped staff succeed at maximum collections.
- Work with the collections management team to drive continuous improvement in the collection process.
- Execute cash collection activities.
Assistant Collection Manager
SK Finance Limited
08.2022 - 07.2024
- Resolved challenging situations with friendly but firm strategies.
- May collect high risk, seriously delinquent or loans requiring special attention.
- May assist in scheduling and coordinating team activities.
- Always followed the Fair Debt Collections Practices Act and ensured collectors did as well.
- Proficient with MS Office, LMS and other business software.
- Generating cross sell leads with tele collection team.
- Ensure collection with RBI norms.
- Figuring out negative areas and customers for business protective by collection calling and visits.
- Manage various channels / partners used for debt servicing.
- Provide timely feedback to superiors on the market dynamics and scenarios to enable business decisions.
- Role & Responsibilities:
Collection Team Leader
SK Finance Limited
08.2020 - 07.2022
- Ongoing review of team productivity.
- Ensuring team goals are aligned to business strategy and goals.
- Timely Closures of EMS
- Publishing Report, Pending Report, Productivity Report, Out of TAT Cases, allocation reports, providing required data as & when required.
- Manage Collections’ Long-Range Forecast, Scheduling, Shift- Bidding & Recruitment planning.
- Lead, develop and maintain department function goals/ objective and process knowledge for the National Team.
- Work with collections management team to drive continuous improvement in the collection process.
- Role & Responsibilities:
Coordinator Executive
SK Finance Limited
04.2019 - 07.2020
- Good Knowledge (intermediate level) of Excel, Word and e-mail application.
- Demonstrated experience entering data into databases.
- Proven effective experience dealing in the customer service field.
- May assist in scheduling and coordinating team activities.
- Knowledge of Accounts Receivable Processes and controls.
- Self-Motivated and able to work independently and efficiently with minimal supervision and with frequent interruptions.
- Role & Responsibilities:
Education
Bachelor of Arts -
Rajasthan University
01.2023
12th -
RBSE Board
01.2018
10th -
RBSE Board
01.2016
Skills
- Customer satisfaction
- Employee performance evaluations
- Time management
- Good knowledge of the Internet, Excel, and other applications
- Problem solving
- Collection strategies
- Team management
- Data analysis
- Training and mentoring
- Attention to detail
- Microsoft office
- Communication
Certification
DCA (Diploma in Computer Application)
Accomplishments
Awarded as best collection leader for FY 23-24 achievement 98 %.
PERSONAL DETAILS
Date of birth: October 6, 2000
Languages: Hindi and English
Marital status: unmarried
Permanent address: 4324 Top Khane Ka Rasta, Chandpol Bazar, Jaipur, Rajasthan 302001
Disclaimer
I hereby declare that the above given information is true to the best of my acknowledgment
Timeline
State Head Collections
Flamingo Infinite BPO Technology Solutions Ltd.
04.2025 - Current
Deputy Collection Manager
SK Finance Limited
08.2024 - 02.2025
Assistant Collection Manager
SK Finance Limited
08.2022 - 07.2024
Collection Team Leader
SK Finance Limited
08.2020 - 07.2022
Coordinator Executive
SK Finance Limited
04.2019 - 07.2020
Bachelor of Arts -
Rajasthan University
12th -
RBSE Board
10th -
RBSE Board