Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Extra curricular
Interests
Hobbies
Timeline
Generic
Mohammed Azhar Sheikh

Mohammed Azhar Sheikh

State Head Customer Technical Services
Udaipur

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Deputy Manager – State Head

JK Cement Limited
07.2024 - Current
  • Collaboration with counter part on developing strategic plans for achieving business goals.
  • Established processes for monitoring customer satisfaction levels.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Managing customer service inquiries and complaints.
  • Communicated regularly with customers to gain insights into their needs.
  • Improved team efficiency by streamlining processes and implementing innovative management strategies.
  • Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.

Assistant Manager

JK Cement Ltd
08.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Meeting with influencers (Architects & Engineers, Contractors, Dealers) to generate leads and converting them to our brands with the help of Subordinates.

Relationship Executive

JK Cement Ltd
12.2020 - Current
  • Contributed to the growth of the business by identifying new opportunities and potential clients through market research.
  • Enhanced client relationships by consistently providing exceptional service and promptly addressing concerns.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Managed a diverse portfolio of clients, ensuring their financial goals were met or exceeded through personalized recommendations and solutions.
  • Influencers visit, complaints handling, Premium Products Promotion by activities and site demonstration.

Relationship Executive

JK Cement Ltd
06.2016 - Current
  • Coordinated with various departments to resolve complex client issues quickly and effectively, demonstrating excellent problem-solving skills.
  • Implemented brand and demand strategies to meet revenue targets for business services and products.
  • Created, modified and executed business plans to maximize client satisfaction.
  • Conducted comprehensive needs assessments for clients, identifying areas of opportunity for additional products or services within their portfolios.
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
  • Supported sales initiatives by creating compelling presentations showcasing company''s products and services for prospective clients.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Streamlined internal processes to increase efficiency in managing client accounts, resulting in improved customer satisfaction rates.

Officer

Wonder Cement
01.2012 - 05.2016
  • Maintained up-to-date knowledge of company products and services.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.

Site Support Engineer

SS & Company
01.2010 - 01.2012
  • Completely handling the survey s responsible for all civil works.
  • Reviewed drawings and designs for compliance with applicable codes and regulations.
  • Assisted in the preparation of cost estimates for proposed projects.
  • Performed calculations necessary for the completion of an engineering project.
  • Monitored construction activities at job sites to ensure adherence to design specifications.
  • Finished projects on time and within budget.

Education

A.M.I.E. - Civil Engineering

The Institution of Engineers (India)
01.2023 - Current

Diploma in Civil Engineering
Banswara, India

Skills

  • Customer Service
  • Team Player
  • Customer Satisfaction
  • Relationship Building
  • Partnership Cultivation
  • Business Growth
  • Business Development
  • Performance improvements
  • Task delegation
  • Process and procedure development
  • Sales and marketing

Accomplishments

  • Selected for UDAY 2.0 YOUNG LEADERSHIP LEARNING PROGRAM among all the 3700 employees of the whole organization.
  • 2 times winner of Team Excellence Award in North Zone.
  • Selected on the basis of performance for the training in CBRI, IIT Roorkee.
  • Awarded for best premium product seller as a district in North Zone.

Extra curricular

Bike Racing Trials 2 times cleared Track Race Trials on Buddha International Circuit, Greater Noida

Interests

Playing Volleyball
Bike Riding
Interacting with new contacts

Hobbies

Bike Riding

Exploring new Places

Playing Volleyball

Outdoor Games

Timeline

Deputy Manager – State Head

JK Cement Limited
07.2024 - Current

Assistant Manager

JK Cement Ltd
08.2023 - Current

A.M.I.E. - Civil Engineering

The Institution of Engineers (India)
01.2023 - Current

Relationship Executive

JK Cement Ltd
12.2020 - Current

Relationship Executive

JK Cement Ltd
06.2016 - Current

Officer

Wonder Cement
01.2012 - 05.2016

Site Support Engineer

SS & Company
01.2010 - 01.2012

Diploma in Civil Engineering

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Mohammed Azhar SheikhState Head Customer Technical Services