Farhad Ahmed

• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
• Maintained account accuracy by reviewing and reconciling checks daily.
• Managed and responded to correspondence and inquiries from insurance and vendors.
• Utilize data visualization tools to present complex financial information in an easily understandable format.

● Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

● Actively listened to customers' requests, confirming full understanding before addressing concerns for Sprint(T-Mobile).

● Conducted research, gathered information from multiple sources and presented result.

● Used coordination and planning skills to achieve results according to schedule.

● Increased customer satisfaction by resolving [product or service] issues.

● Carried out day-day-day duties accurately and efficiently.

● Working as a Customer service advisor for Reliance Jio, handling a call flow 80-100 call in a day.

● Good interpersonal and applicant assessment skills.

● Solving customer problems related to calls, internet, messaging and any Jio application

● Making notes on every call and submitting the customer complaint in Novel Vox

● Extensive experience in using work tools and their usage.