Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Hobbies and Interests
Projects
Languages
Personal Information
Timeline
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Farhan Ahmed

Farhan Ahmed

Bangalore

Summary

Dynamic Data Service Engineer with a proven track record at Q2 Softwares, excelling in Python automation and SQL querying. Enhanced data processing efficiency through performance optimization and root cause analysis. Adept at troubleshooting and collaborating with teams to elevate data quality and client satisfaction. Passionate about leveraging technology for impactful solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Data Service Engineer

Q2 Softwares
Bangalore
07.2024 - Current
  • Process and manage incoming data from core systems and financial institutions ( banks) for structured storage in relational databases.
  • Design, develop, and maintain Python automation scripts to locate incoming files, verify data presence, parse large datasets, and prepare data for database ingestion.
  • Perform data integration and manipulation tasks using SQL, ensuring efficient querying, transformation, and storage of structured data.
  • Utilize Git for version control, enabling effective code collaboration, change tracking, and deployment consistency across environments.
  • Investigate and resolve data-related issues by conducting root cause analysis, and implementing corrective actions to ensure data accuracy and reliability.
  • Troubleshoot and optimize Python scripts to enhance performance, reduce processing time, and improve overall automation workflows.
  • Collaborate with cross-functional teams to streamline data processing pipelines, improve data quality, and address technical challenges in a timely manner.

Technical Support Analyst

Oracle Cerner
Bangalore
07.2021 - 07.2024
  • Managed both front-end (Windows Server) and back-end (UNIX/Linux-based servers), middleware, and databases for client systems, primarily in the hospital sector.
  • Monitored, investigated, and resolved system and application alarms using the Cerner Alert monitoring tool, ensuring minimal downtime.
  • Provided technical support for Cerner Millennium, troubleshooting issues related to networking, system performance, and server stability.
  • Administered and maintained Linux and Windows servers, optimizing system performance, and ensuring seamless operations.
  • Diagnosed and fixed server-related issues, improving system uptime by 20%, and enhancing overall performance by 15%.
  • Collaborated with cross-functional teams to resolve customer issues efficiently and within SLA timelines.
  • Identified trends and recurring issues, logging PBIs (Problem-Based Incidents) to prevent future occurrences, and boost client satisfaction.
  • Managed client expectations by delivering clear communication regarding issue resolution, timelines, and preventive actions.

Education

B.E - Computer Science

Presidency University
Bangalore
01.2021

PUC -

Seshadri Puram PU Collage
Bangalore
04-2017

Skills

  • Linux
  • Python
  • Jira
  • Salesforce
  • Troubleshooting skills
  • Version control (Git)
  • SQL querying
  • Python scripting
  • Root cause analysis
  • System administration
  • Batch process
  • Real-time process
  • Performance optimization

Certification

Oracle Cloud Infrastructure Certified Foundations Associate, 07/01/25

Accomplishments

  • Received MVP (Most Valuable Person) Award within 6 months at Q2 Software
  • Received the Best Performance Award in 2023 at Oracle

Hobbies and Interests

  • Travelling
  • Movies
  • Sports

Projects

Handling Hardware Issues for Clients, 06/01/22, 07/01/24, Addressed and resolved hardware issues reported by clients, meticulously documenting issue details and initiating remedy tickets for device replacement. Address abnormally high user response times in the client domain. Analyze and resolve performance degradation affecting user experience. Utilize RTMS user data and application user data for in-depth performance analysis. Communicate ongoing performance issues to stakeholders and relevant teams. Prioritize efforts on identifying and resolving the root cause of performance degradation. Implement necessary measures based on insights from monitoring tools and data analysis. Performance Abnormality Flag, 06/01/22, 07/01/24, Received MVP (Most Valuable Person) Award within 6 months at Q2 Software. Received Best Performance Award in 2023 at Oracle.

Languages

  • English
  • Hindi
  • Kannada

Personal Information

  • Date of Birth: 12/14/99
  • Gender: Male
  • Marital Status: Single

Timeline

Data Service Engineer

Q2 Softwares
07.2024 - Current

Technical Support Analyst

Oracle Cerner
07.2021 - 07.2024

B.E - Computer Science

Presidency University

PUC -

Seshadri Puram PU Collage

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Farhan Ahmed