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Customer-focused professional with experience in support operations, escalation management, and team coordination in fast-paced environments. Skilled in CRM systems, documentation accuracy, and leveraging AI/chat tools to enhance customer experience. Known for resolving complex issues with empathy, ensuring operational efficiency, and maintaining strong communication with customers and stakeholders. Seeking to contribute to Berry Street’s mission of expanding access to expert nutrition care as a Platform Support Associate.

Customer Support and Operations Specialist with 5+ years of experience driving client success, risk investigation and process optimization across global markets. Proven track record of reducing escalations, improving SLA compliance and achieving 95%+ customer satisfaction. Recognized for adaptability, cross-functional collaboration and a proactive approach to solving complex problems that drive team success and contribute to organizational growth.

Professional Summary

Customer Experience and People Operations Associate with experience in customer support, escalations, and HR operations across aviation and corporate sectors. Previously worked with IGT Solutions Pvt. Ltd. in the Indigo Airlines process, specializing in airport escalations, customer issue resolution, and client care. Currently working at Eternal Limited (formerly Zomato) in the People Team – HR Operations, managing employee lifecycle processes, payroll coordination, Full & Final settlements, UAN, EPFO, ESIC processes, and onboarding documentation. Strong in handling escalations, process improvement, stakeholder coordination, and operational efficiency with a focus on accuracy and timely resolution.

Career Objective

To work in a growth-oriented organization where I can utilize my experience in customer service, escalations, and people operations to contribute effectively to business success while continuously enhancing my professional skills and advancing my career in HR Operations and Management.

Results-driven Operations Executive with extensive experience in operations management, market research, customer support, and process optimization. Proven track record of streamlining processes, enhancing efficiency, and improving stakeholder engagement across startups and large-scale businesses such as Uber India, Divine Talk, and Combine Ways. Adept at quality assurance, vendor coordination, strategic planning, and team management. Holds an MBA in Marketing and Operations, showcasing strong problem-solving, leadership, and data-driven decision-making skills. Passionate about driving business growth through operational excellence and continuous improvement.

K.Farhan Muazzam

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Customer Support, US Healthcare Process (United Health Care)

HR Service Delivery Analyst

Senior Associate

Associate

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High School Diploma -

Bachelor of Arts - Corporate Secretary

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Customer Support, US Healthcare Process (United Health Care)

HR Service Delivery Analyst

Senior Associate

Associate

High School Diploma -

Bachelor of Arts - Corporate Secretary

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