Farheen Taj
BANGALORE
Summary
Dedicated Process Executive successful at helping customers resolve problems, organizing applications and submitting paperwork. Good communicator and multitasker with a well-coordinated and thorough approach.
Knowledgeable with customer support over 3 years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
3
3
years of professional experience
Work History
Senior Process Executive
infosys
Bangalore
04.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Set up and activated customer accounts.
Banking Advisor
concentrix daksh india pvt ltd
Bangalore
03.2022 - 09.2023
- Analyzed customer's financial situations to determine the best options for meeting their needs.
- Handled customer inquiries in a timely manner while providing accurate information about banking services and products.
- Responded promptly to customer complaints by resolving issues efficiently and effectively.
Non Voice Customer Support
24.7ai
Bangalore
12.2020 - 02.2022
- Responded to escalated customer issues promptly.
- Provided guidance on best practices for using company products or services.
- Elevated customer satisfaction ratings by troubleshooting and resolving issues efficiently.
Education
BBA - Human Resources Management
Indian Academy Autonomous Degree Collage
Bangalore10-2021
Skills
- Dispute Resolution
- Account Management
- Client Interfacing
- Customer Rapport
- Flexibility
- Troubleshooting Abilities
- Team Leadership
Timeline
Senior Process Executive
infosys
04.2023 - Current
Banking Advisor
concentrix daksh india pvt ltd
03.2022 - 09.2023
Non Voice Customer Support
24.7ai
12.2020 - 02.2022
BBA - Human Resources Management
Indian Academy Autonomous Degree Collage
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