Summary
Overview
Work History
Education
Skills
Certification
Interests
Declaration
Visa type And expiry
Timeline
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Farheen Taj

Farheen Taj

Dubai

Summary

A qualified Bachelor of Commerce and dynamic industry professional with 2 years of Customer Support & Human Resource experience, seeking leadership challenges. Proactive and reliable with meticulous detail-oriented and organized nature.

Proficient with executivelevel support and ensuring smooth communications among different departments. A competent Team player in driving the team to perform and excel through knowledge transfer, motivation with excellent communication & interpersonal skills.

Overview

4
4
years of professional experience
3
3
Certifications
4
4
Languages

Work History

CUSTOMER SERVICE EXECUTIVE

First Source Solutions
Bengaluru
12.2020 - 01.2023
  • Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately
  • Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions
  • Monitored customer service team operations carefully and worked well with colleagues to meet team communication targets.
  • Analyzed customer needs and made arrangements adhering to company policies.
  • Handled escalation calls, maintained and updated the outbound call reports.
  • Provided Administrative support to HR Director and HR Generalist as well as the
  • Director of Operations.
  • Update Human Resources policies as needed.
  • Answered calls professionally providing complete information about products, take/order cancels or obtain details about complaints.
  • Followed up ensuring relevant actions were taken on client’s complaints.
  • Managed to keep records of customer interactions, transactions, complaints, comments as well as actions taken, process orders, forms and applications.

Customer Service Representative

Bounce Bike Rentals
Bengaluru
05.2019 - 10.2020
  • Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention
  • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements
  • Built rapport with customers through courteous and professional communication
  • Declaration
  • I hereby declare that all the information furnished above is free from errors, true & genuine to the best of my knowledge
  • I bear responsibility for any deviation at any later stage.

Education

Bachelors of Commerce – Monad University - 2021
Bangalore

Karnataka State Board – SSLC - 2016
Bangalore

Karnataka Pre-university- PUC - 2018
Bangalore

Skills

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Certification

HR analyst Training Course

Interests

Makeup Artistry

Dance

Photography

Declaration

I hereby declare that all the information furnished above is free from errors, true & genuine to the best of my knowledge. I bear responsibility for any deviation at any later stage.

Visa type And expiry

Visit Visa

Expires on 15th September 2023

Timeline

CUSTOMER SERVICE EXECUTIVE

First Source Solutions
12.2020 - 01.2023

Customer Service Representative

Bounce Bike Rentals
05.2019 - 10.2020

Bachelors of Commerce – Monad University - 2021

Karnataka State Board – SSLC - 2016

Karnataka Pre-university- PUC - 2018

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Farheen Taj