Farheen Taj

• Improving and managing the day-to-day workflows, tasks, and processes.
• Managing daily operations and logistics to ensure smooth workflow.
• Handling customer or client inquiries related to operations through phone calls, chats and emails.
• Ensuring that products or services are delivered on time and meet quality standards.
• Monitoring the performance of teams, and handling day-to-day operational challenges.
• Working closely with other departments to ensure effective coordination.

Job Description:

• Quotation Management: Created and delivered accurate quotations, ensuring timely responses and customized solutions while maintaining high service standards.
• Product Dispatch Coordination: Managed timely dispatch of laptops, printers, and accessories, ensuring accurate stock tracking and proactive client communication.
• Payment Process Management: Handled payment workflows, resolved invoicing issues, and coordinated with finance teams for timely processing and client satisfaction.
• Client Communication: Managed client emails, addressed inquiries, and provided product information with professionalism, ensuring timely issue resolution.
• Problem-Solving: Resolved product and service issues by collaborating with teams, ensuring minimal disruptions and improved client service delivery.
• Data Documentation & Reporting: Maintained client records, quotations, and dispatch data, generating reports to analyze case resolutions and improve processes.