Farook Althaf

Duration: 12/2024 - Current

As part of DevOps capability unit , have been working and practicing

Microsoft Azure Devops.

• Use backlogs and boards to visualize and manage work. Learnt about different agile methodologies and their implementation in Azure Boards.
• Dashboards and Reporting: Create custom dashboards to track progress and key metrics. Use charts and widgets to visualize data.
• Version Control and Collaboration using Azure Repos
• Collaborate on Code: Git fundamentals and best practices . Create and manage repositories
• Building and Deploying Applications (Azure Pipelines) : Create and configure pipelines for continuous integration (CI) and continuous delivery (CD)
• Explored different deployment patterns (e.g., canary, blue/green)
• Azure Artifacts (Package Management): Learnt how to manage packages and dependencies

Microsoft Azure Cloud

• Cloud Computing Concepts including different deployment models (IaaS, PaaS, SaaS) and service models.
• Virtual Machines: deploy, configure, and manage virtual machines in Azure.
• Containers : Explore containerization with Azure Container Instances and Azure Kubernetes Service (AKS).
• Networking Fundamentals : Explored on Azure networking concepts like virtual networks, subnets, and network security groups.
• Storage Accounts: Learnt to create and manage storage accounts. Azure SQL Database: Learnt to deploy and manage SQL databases in Azure.
• To manage user identities and access control with Azure Active Directory. Role-Based Access Control (RBAC): Learnt to assign roles and permissions in Azure.

Practiced on Azure Resource Manager (ARM) , a consistent management layer that enables to deploy, manage, and monitor resources in Azure.

With ARM ,learnt to Use templates (JSON-based) and automate the deployment of resources.

• Manage infrastructure as code.
• Apply role-based access control (RBAC) for security.
• Organize resources into resource groups for better management.

Duration : 04/2022 - 11/2024

• Led and supervised the Network Operations Centre (NOC) team, responsible for working with an array of tools.

Monitoring : Bigpanda , PagerDuty , Zabbix , Solarwinds , Splunk and Grafana Dashboards

Collaboration: Slack, MIR3, JIRA, ServiceNow, Five9.

• Established clear communication channels, ensuring timely and relevant information flow among project stakeholders.
• Fostered a collaborative work environment, encouraging team innovation and problem-solving.
• Coordinated resource allocation, balancing team workload to maximise productivity and meet project deadlines.
• Managed stakeholder relationships effectively, facilitating regular updates and adjustments to project scopes as required.

• Proficiently implemented Moogsoft AIOPs (7.1.0.6 and 8,1,0,3) while executing administrative duties
• Enhanced system performance by integrating Moogsoft AIOPs seamlessly with Prometheus, Zabbix , SCOM and Power BI
• Worked on Implementation support for new customer on-boarding and capacity planning of Moogsoft AIOPs
• Demonstrated expertise in Moogsoft features including event correlation, filtering, enrichment, de-duplication, Entropy, Topology, and advance correlation
• Worked on Moogsoft VM's for Capacity planning and upgrade
• Setting up and supporting of HA for Moogsoft servers
• Perform regular mysql query/configuration checks to keep services/application optimized
• Have worked Master-Slave Setup to achieve DC – DR connectivity.

• Employed BMC Patrol as a reliable server monitoring tool to oversee servers within different organizational IT infrastructures
• Engaged with clients from various Business Units to analyze requirements and recommend tailored monitoring solutions with customized Knowledge modules
• Demonstrating expertise as BMC Patrol administrator, responsible for overseeing Windows and UNIX environments encompassing Solaris and Linux operating systems.
• Adapted patrol monitoring systems to meet specific customer requirements as part of my role as an SME.
• Worked on trouble shooting Patrol monitoring issues and customizing Rule sets
• Worked on Patrol-BPPM Integration
• Worked on Configuring URL monitoring using BMC TMART
• Worked on IONIX / Patrol Ping monitoring KM for Ping monitoring of devices.

• Migration of clients from BMC ITSM 7.0 to BMC ITSM 7.5
• Help BAU support team to understand the workflow and client requirements
• Help onshore team to Load Asset details and Update client CMDB on BMC ITSM 7.5
• Update client CMDB CI-People and CI-CI relationships
• Get asset update details from client and load same to CMDB.

• Support and administer BMC ITSM Remedy 7 and Service Center 6.0
• Worked for Unisys clients and their Service Managers to set up new companies on ITSM & Service Center
• Helped implementation leads in foundation data load
• Worked extensively on Asset Management module of ITSM
• This involved asset loads, updates and relating CI's to people
• Handling 4 clients as Primary Admin and 5 clients as backup admin on Service Center
• Handling BAU tickets on BMC Remedy 7
• Addition/Deletion/Modification of the contacts, locations, departments, call coding etc., for different clients on different instances of SC
• Complete all support ticket requests within SLA
• Providing Exports of the existing data from Service Center to the clients as per the request
• Testing various features of BMC ITSM and Service Center with test logins having different level of access (Time and Regression testing)
• Reporting the errors to the IT team for resolution of issues before release or migration
• Report issues to next level team and work with them to get the issues fixed at the earliest
• Able to understand customer requirements, analyze those & convert them to appropriate implementation on to the tool.

• Consult with business on change management and organizational development needs
• Developed change management methodology and defined business strategy deliverables
• Certified coach partnering with professionals to accomplish their goals
• Develop Recommendations for aligning organization and managing change readiness
• Assessed operational and performance gaps; develop recommendations and implementation Plans to Facilitate change
• Oversaw daily production workflow; and enforced deadlines
• Managed small team to deliver IMAC Changes.

• Asia Pacific queue: Creating Onsite tickets through SRMS for the technicians, dispatching the tickets, acknowledging the tickets and closing them for the technicians from the Asia-Pacific region
• US Assist queue: Supporting the technicians located within the United States of America.