Shiv Kumar Rai
Associate Consultant
Noida,UP
Summary
Results-oriented Associate Consultant with a proven track record in prioritization and meeting deadlines to deliver top-notch results. Dedicated to building trust and cultivating strong professional connections with colleagues and supervisors. Exhibits outstanding critical thinking skills and a strong ability to grasp new ideas quickly.
Overview
14
14
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Associate Consultant
HCL TECHNOLOGIES
11.2019 - Current
- Moogsoft V7.1 ,V8.0 and V9 installation and Deployment in customer environments
- Manage and support MoogSoft cloud infrastructure
- Onboarding the new customer in MoogSoft environment and providing MoogSoft integration support with ITSM , Azure , AWS and other monitoring tool
- Design advance event correlation and de-duplication rules to reduce noise
- Onprem and SaaS based tools integration with MoogSoft cloud and Onprem environments
- Managing and designing advance Flood control rules to avoid
- Worked on different monitoring tool (AppDynamics , Dynatrace, Zabbix, SolarWinds, Nimsoft ) integration with Moogsoft Onprem and Cloud environments
- Enable Cookbook and topology based correlation rules for all integrations
- MoogSoft integration with ITSM tool (Service Now , SX , 4Me)
- Enable Webhook UI and REST based integration for SaaS tools
- Maintenance API Automation and integration with Ansible and My cloud tool
- Working knowledge on SolarWinds , Zabbix
- User creation and Team creation for different customers
- Alert rules customization for multiple integrations
- Design workflow engine to manage the Events, Alerts and situations
- Enabling Automation and self heal on alerts and incident level with the help of IAutomate tools like (ITPAM , BigFix , Ansible)
- Enabling Single Sing on LDAP based authentication
- Work on storage/ backup integration with MoogSoft
- Worked on multiples LAM's (Webhook ,Rest , SNMP, LOG, SYSLOG,SOCKET)
- Managing complete MoogSoft infrastructure setup on dedicated and shared environment
Technical Service Specialist
IBM India Pvt Ltd
06.2017 - 11.2019
- Installing and configuring IBM Tivoli monitoring component
- Create & customized monitoring situation for ITM6
- Installing and troubleshooting Base OS agent (NT,LZ,UX)
- Install ,Configure and troubleshooting ITCAM agent for DB2,MSSQL,WAS Agent
- Troubleshooting of ITCAM Vmware Agent
- Bluecare agent configuration for Windows & Unix platform
- Creating maintenance windows in Bluecare Portal
- Discarding alert on Netcool server
- Creating and managing Netcool Webgui user ID and permission for NOC Operator
- Installing and configuring GSMA Bluecare agent for Window,Liunx & Unix server
- Enabling & troubleshooting Auto ticking issue for all the alerts
- Testing and enabling Ipcenter (Dynamic automation) for all the parameters
- Installing & troubleshooting RTEMS
- Manage Tivoli data warehouse
- Creating and Modifying GSMA base situation
- ITM & Netcool integration
- Managing Netcool/Omnibus component (Object server , Netcool Admin , & EIF Probe)
- Troubleshooting Netcool Object server
- Creating & Managing trigger on Netcool server
- Basic knowledge of Netcool Impact server
Senior Specialist
HCL Technologies
02.2016 - 05.2017
- Installing and configuring IBM Tivoli monitoring component
- Install & configure Tivoli Endpoint for windows & Unix platform
- Create & customized monitoring situation for ITM6
- Installing and troubleshooting Base OS agent (NT,LZ,UX)
- Troubleshooting Gateway ,TEMS, TEPS,TEC,NETVIEW
- Create & customized situation on TEPS
- Install ,Configure and troubleshoot Subsystem agent(UL,DB2,Websphare,OQ,OQ)
- Install , configure & troubleshoot Tivoli managed node
- Configure and troubleshooting Oracle & MS-SQL Agent on physical & cluster environment
- Configure and troubleshooting OR (Oracle) agent on cluster environment
- Manage custom and standard situation for OS and Application agent
- Managing and troubleshooting TEPS
- Subscribe and distribute ITM5 monitoring & inventory scan
- Managing and troubleshooting monitoring situation in Blue care portal
- Knowledge on Netcool components (Gateway, Object server, Probes)
- Worked on Event integration between ITM & Netcool & TEC
Senior Operation Professional
IBM India
01.2015 - 01.2016
- Installing and configuring IBM Tivoli monitoring component
- Install & configure Tivoli Endpoint for windows & Unix platform
- Create & customized monitoring situation for ITM6
- Installing and troubleshooting Base OS agent (NT,LZ,UX)
- Troubleshooting Gateway ,TEMS, TEPS,TEC,NETVIEW
- Create & customized situation on TEPS
- Install ,Configure and troubleshoot Subsystem agent(UL,DB2,Websphare,OQ,OQ)
- Install & configure TAD4D agent for windows & Unix platform
- Install , configure & troubleshoot Tivoli managed node
- Configure and troubleshooting Oracle & MS-SQL Agent on physical & cluster environment
- Troubleshoot TCM scan related issue
- Works on Project and conduct meeting with respective team
- Working on Netcool stuff (installing & configuring probe)
- Install and configure complete Tivoli setup for New Commissioning Servers(Window, Unix)
- Configured and troubleshooting SRM agent for windows, Linux, Unix and AIX
- Troubleshoot TEC alert issue and suppress the alert on TEC
- Configure and troubleshoot OR (Oracle) agent on cluster environment
- Manage custom and standard situation for OS and Application agent
- Managing and troubleshooting TEPS
- Subscribe and distribute ITM5 monitoring & inventory scan
- Managing and troubleshooting monitoring situation in Blue care portal
- Alerts enabling and suppression from blue care portal
- Worked on Multiple project as lead (Blue-care Migration, TDW, Light console off, SAN Alerts, EP2 Script, ITM5 to ITM6 Migration & setup)
- Received best performer Certificate & award in IBM
Tivoli System Admin
IBM India
04.2012 - 01.2015
- Company Overview: behalf of Maintec India Pvt
- Ltd
- Installing and configuring IBM Tivoli monitoring component
- Install & configure Tivoli Endpoint for windows & Unix platform
- Create & customized monitoring situation for ITM6
- Installing and troubleshooting Base OS agent (NT,LZ,UX)
- Troubleshooting Gateway ,TEMS, TEPS,TEC,NETVIEW
- Create & customized situation on TEPS
- Install ,Configure and troubleshoot Subsystem agent(UL,DB2,Websphare,OQ,OQ)
- Install & configure TAD4D agent for windows & Unix platform
- Install , configure & troubleshoot Tivoli managed node
- Configure and troubleshooting Oracle & MS-SQL Agent on physical & cluster environment
- Troubleshoot TCM scan related issue
- Install and configure complete Tivoli setup for New Commissioning Servers(Window, Unix)
- Configured and troubleshooting SRM agent for windows, Linux, Unix and AIX
- Troubleshoot TEC alert issue and suppress the alert on TEC
- Configure and troubleshoot OR (Oracle) agent on cluster environment
- Manage custom and standard situation for OS and Application agent
- Managing and troubleshooting TEPS
- Behalf of Maintec India Pvt
- Ltd
Technical Trainer
IIJT Education Ltd.
01.2011 - 02.2012
- Providing Training for Comptia Hardware and Network +
- Handling Batch of CCNA (Routing and Switching)
- Configure Cisco Switch and Router
- Knowledge of IP addressing, subnets, Variable Length Subnet Mask (VLSM)
- Hands on Experience on Routing protocols RIP, EIGRP, Multiple Area OSPF,BGP(ibgp&ebgp)
- Working knowledge with various Network Devices like Hubs, Switches, Routers
- Installing Linux and window operating System
- Creating and Managing User Account
- Configure LVM and RAID volume
- Sharing file and folder using NFS and Samba
- Installing and configuring Network Printer on Linux
- Managing User Account Policy
Education
MBA - IT
Guru Govind Singh University
Bachelor of Arts -
Deen Dayal Uppadhyay University
Diploma - Computer Hardware & Networking
Jetking info
Skills
MoogSoft Event Management
APEX AIOps Incident Management
BigPanda AIOps
Solarwinds
Zabbix
IBM Tivoli Monitoring , ITCAM
IBM Tivoli Netcool / Omnibus
CCNA / CCNP Networking
BigFix
Scripting
LINUX , AIX , UNIX , Windows Server
Certification
CCNA, ID-CSCO11893765
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Training
- JCHNP (Jetking Certified Hardware & Networking Professional), Jetking Info
- CCNA (Cisco Certification Course), IIJT Education Ltd, Bangalore
- CCNP (Routing, Switching and Troubleshooting), IIJT Education Ltd
Timeline
Associate Consultant
HCL TECHNOLOGIES
11.2019 - Current
Technical Service Specialist
IBM India Pvt Ltd
06.2017 - 11.2019
Senior Specialist
HCL Technologies
02.2016 - 05.2017
Senior Operation Professional
IBM India
01.2015 - 01.2016
Tivoli System Admin
IBM India
04.2012 - 01.2015
Technical Trainer
IIJT Education Ltd.
01.2011 - 02.2012
Diploma - Computer Hardware & Networking
Jetking info
MBA - IT
Guru Govind Singh University
Bachelor of Arts -
Deen Dayal Uppadhyay University