Ranjithavalli S
Chennai
Summary
Results‑driven Senior IT Professional with 11+ years of experience in enterprise observability, event management, and infrastructure monitoring. Proven ability to enhance system reliability, reduce operational costs, and drive high‑impact technology initiatives that strengthen business continuity and customer satisfaction.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Consultant - Infrastructure Management
Global Automotive Manufacturing Company - Infosys
Chennai
2024.07 - Current
- Enabled Moogsoft–ServiceNow bi‑directional integration to automate incident creation and maintain real-time synchronization between Moogsoft Situations and ServiceNow Incidents, improving operational efficiency and reducing manual intervention.
- Developed alert deduplication, suppression, and situation correlation logic, enhancing monitoring efficiency and minimizing event noise.
- Collaborated with infrastructure, application, and support teams to expand monitoring coverage and strengthen incident response capabilities.
- Installed collectors for CYOI and Apex in Moogsoft platform administration, including event correlation, alert enrichment through Data catalog and CMDB utility, automation workflows, and incident management processes.
- Developed Grafana dashboards using Moogsoft API data, presenting real-time alerts, incident trends, and service health metrics.
- Supported Splunk syslog onboarding, index management, data validation, and operational dashboards for centralized monitoring and log analytics.
- Streamlined platform administration by managing users, setting up workflows, providing integration support, troubleshooting issues, and maintaining operations.
- Coordinated with stakeholders and cross-functional teams to facilitate project delivery and drive operational excellence.
Assistant Consultant
A leading global airline and aviation transportation company, Tata Consulting Services
Chennai
2023.05 - 2024.06
- Installed and configured Moogsoft Bridge to send events from LAM to Moogsoft Connector or Bridge to Moogsoft Cloud.
- Hands-on expertise enabling failover of moogfarmd components to support application high availability.
- Integrated Moogsoft with tools like AWS Cloud Watch, Nagios, Datacenter Expert, Intermapper, Solarwinds , Spectrum,UIM , Dynatrace and Sitescope.
- Managed end-to-end alert lifecycle, enhancing alert handling through de-duplication, creation, correlation, and suppression.
- Developed workflows for event, alert, enrichment, and situation to streamline auto ticketing.
- Enabled retry queue integration to update situation details in external database and enhanced pattern matcher with new features in Moogsoft Cloud.
- Reduced ticket creation by working with support teams to identify alert clustering needs.
- Supported role-based access by creating Moogsoft users and managing group and view permissions.
- Expanded platform connectivity through plugin-based SolarWinds integrations and third-party REST API integrations.
Assistant Consultant
Tata Consultancy Services
2023.05 - 2024.06
Senior Specialist
HCL Technologies Ltd.
Chennai
2015.07 - 2023.04
- Configured Moogsoft core across multi-tier architecture, integrating RabbitMQ, Nginx, Apache, Tomcat, Moogfarmd, Percona Cluster, and HAProxy to improve system performance.
- Upgraded Moogsoft from 6.x, 7.x, and 8.x to v9.x.
- Supported multiple integrations and customer onboarding activities to improve user experience.
- Integrated ServiceNow CMDB and ServiceNow ITSM management pack.
- Installed Moogsoft across distributed servers and connected components for high availability.
- Installed and configured LAMS and developed custom rules.
- Troubleshot event delays, missing alarms from console, and LAMS issues.
- Created customized workflows in Moogsoft.
- Enriched alerts and situations with CMDB data.
- Built clustering logic and cookbook recipes for alert grouping.
- Worked on integrations with Zabbix, SolarWinds, and socket in Moogsoft.
- Added users to teams to improve project management.
- Created filters in alerts and situation views.
- Provided support during migration and upgrade activities.
IT Analyst
VDart Software Services Pvt Ltd.
Trichy
2014.12 - 2015.07
- Monitored critical infrastructure health metrics, triaged automated hardware alerts, and followed security policies across multi-vendor Cisco ASA and Check Point firewall environments.
- Used enterprise monitoring tools such as SolarWinds Orion, managed identity access controls through ITIM, and prepared shift reports across global time zones.
- Monitored critical servers, network devices, and telecom devices to ensure operational integrity and minimize downtime.
- Tracked backup failures, escalated issues to appropriate support groups, and coordinated with service providers to restore services efficiently.
- Coordinated with service providers and vendors to restore services promptly after outages.
- Performed L1 support tasks for iSeries and Windows servers, network devices, and telecom devices.
- Supported enterprise IBM i (AS/400) environments, multi-site data center networks, and physical tape library backup systems.
- Compiled reports on total incidents and backups to maintain accountability and improve incident response.
Education
Bachelor of Engineering - Computer Science
Saveetha Engineering College
Chennai2014-04
Skills
- Moogsoft configuration and integration
- Event correlation and deduplication
- Grafana dashboarding
- Incident management
- Process improvement
- Splunk administration
- Infrastructure monitoring
- Troubleshooting and log analytics
- Operational resilience
- Proactive mindset
- Communication and collaboration
- Proactive mindset
- Communication and collaboration
Personal Information
- Date of Birth: 1993-04-23
- Nationality: Indian
- Marital Status: Married
Certification
- AWS Certified Cloud Practitioner - Foundational
- ServiceNow Certified System Administrator – CSA No. 23578901
- Certified Moogsoft AIOPS Implementer Accreditation ID: AIO – IM - 1826
- Certified Academic Associate of EMC Corporation in “Cloud Infrastructure and Services” Verification Code: 9ZBS4SKSFNV4Y300. Verify at: www.certmetrics.com/emc/public/verification.aspx
- Certified in “DevOps” track – six weeks of technology learning program through TEX Academy.
Languages
Linguistic Abilities : English and Tamil.
DECLARATION
I do hereby declare that all the above-mentioned details are true to the best of my knowledge and belief. (Ranjithavalli S)
Timeline
Consultant - Infrastructure Management
Global Automotive Manufacturing Company - Infosys
2024.07 - Current
Assistant Consultant
A leading global airline and aviation transportation company, Tata Consulting Services
2023.05 - 2024.06
Assistant Consultant
Tata Consultancy Services
2023.05 - 2024.06
Senior Specialist
HCL Technologies Ltd.
2015.07 - 2023.04
IT Analyst
VDart Software Services Pvt Ltd.
2014.12 - 2015.07
Bachelor of Engineering - Computer Science
Saveetha Engineering College