Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Subha Sen

Bangalore

Summary

Highly skilled and experienced infrastructure management consultant seeking a challenging role to utilize my expertise in optimizing and maintaining IT systems. Proven track record of successfully implementing cost-effective solutions to enhance operational efficiency. Passionate about driving technological advancements and delivering exceptional results for clients. Eager to contribute to a dynamic team environment. Experienced Infrastructure Management Consultant with a strong skill set in IT infrastructure management, problem-solving, project management, and communication. Passionate about exploring new places, reading, photography, music, and sports. Seeking a Consultant position in Infrastructure Management to continue utilizing my expertise and contributing to the success of the organization.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Consultant - Infrastructure Management

Infosys
03.2023 - Current
  • Implemented network upgrades to enhance system performance and optimize efficiency for a Fortune 500 company
  • Managed a team of IT professionals to successfully deploy cloud-based solutions for a global organization
  • Developed and executed strategic plans to streamline infrastructure operations, resulting in a 20% reduction in downtime
  • Conducted regular audits and assessments to identify areas for improvement and implemented solutions to enhance security and compliance measures.

Service Delivery Specialist

IBM-Kyndryl
BANGALORE
02.2017 - 02.2023
  • Managed end-to-end service delivery process for multiple clients, ensuring timely implementation and ongoing support
  • Coordinated with cross-functional teams to troubleshoot and resolve customer issues, maintaining high levels of satisfaction
  • Developed and implemented service level agreements (SLAs) to meet client expectations and drive operational efficiency
  • Conducted regular performance reviews and assessments to identify areas for improvement and drive service quality enhancements.

IT Associate

Hewlett Packard
BANGALORE
01.2016 - 01.2017
  • Implemented and maintained network security measures, reducing cyber threats by 20%
  • Collaborated with cross-functional teams to troubleshoot and resolve technical issues, resulting in a 15% increase in system uptime
  • Conducted regular software updates and system upgrades, ensuring optimal performance and functionality
  • Provided end-user support and training on new technologies, enhancing overall productivity and efficiency within the organization.

Project officer

IIT, KGP
KHARAGPUR
  • Managed project timelines, budgets, and resources effectively to ensure successful completion of multiple projects within specified deadlines
  • Collaborated with cross-functional teams to identify project requirements, establish goals, and develop strategic plans to drive project success
  • Conducted risk assessments and implemented mitigation strategies to proactively address potential project obstacles and ensure project delivery
  • Monitored project progress, tracked key performance indicators, and provided regular updates on project status to stakeholders to ensure alignment with project objectives.

Education

Information Technology -

West Bengal University of Technology
06.2011

Skills

  • IT Infrastructure Management
  • SQL DBA
  • AWS Services
  • Azure Services
  • Ansible Admin
  • Service Now
  • Jira / Confluence
  • Service Delivery
  • Application and Website Support
  • Strategic planning
  • Problem-solving
  • Leadership
  • Technical expertise
  • Communication skills
  • Project management
  • Client relationship
  • Analytical thinking
  • Team collaboration
  • Process improvement
  • Vendor management
  • Risk assessment
  • Change management
  • Budget control
  • Resource allocation
  • Performance optimization
  • Quality assurance
  • Training delivery

Certification

  • AWS Cloud Practitioner Essentials
  • AZ-900: Microsoft Azure Fundamentals
  • DP-300: Administering Relational Databases on Microsoft Azure
  • DP-500: Designing and Implementing Enterprise-Scale Analytics Solutions Using Microsoft Azure and Microsoft Power BI
  • DP-420: Designing and Implementing Cloud-Native Applications Using Microsoft Azure Cosmos DB

Accomplishments

· Kyndryl India CIC best employee of the year 2022.

· Appreciation from Account SDE (leader and from client)

· Received multiple appreciation from different platform manager with cash award.

Languages

English
First Language
Hindi
Proficient (C2)
C2
Bengali
Upper Intermediate (B2)
B2

Timeline

Consultant - Infrastructure Management

Infosys
03.2023 - Current

Service Delivery Specialist

IBM-Kyndryl
02.2017 - 02.2023

IT Associate

Hewlett Packard
01.2016 - 01.2017

Project officer

IIT, KGP

Information Technology -

West Bengal University of Technology

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Subha Sen