Fasal Cherupurakkal
Retail Sales Manager
Kozhikode
Summary
Experienced sales executive with a strong work history and training. Track record of hitting sales targets set by previous companies. Used to dealing with customers and helping them with enquiries quickly. Able to source good deals from suppliers and build long lasting professional relationships
Overview
4
4
Languages
2027
2027
years of professional experience
Work History
Showroom Manager
The Matrix Infotech Paradigms
2024 - Current
- Implemented inventory management systems resulting in improved stock accuracy and efficiency.
- Coordinated training sessions on product knowledge, enhancing team confidence and customer service skills.
- Resolved customer complaints to maintain high level of satisfaction.
- Negotiated contracts with vendors and suppliers, securing competitive prices while maintaining high quality standards for products or services offered.
- Set pricing strategy and discount rates.
- Addressed client concerns or complaints promptly with empathy and professionalism; resolved issues efficiently without compromising on service excellence standards.
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Route Trainer
Xiaomi
2021.01 - 2024
- · Conduct training for new and current sales associates and develop individualized training plans for underperforming sales persons.
- · Schedule orientations and related training events for individuals and teams
- Observe sales encounters and determine the training needs for individuals and/or sales teams.
- · Develop sales performance policies and methods for evaluating performance in a far fashion.
- · Improve training techniques when need to meet the unique demands of certain accounts and/or the corporate sales market at large.
- · Recommend budget for training events and monitor costs during the program
- · Stay updated with current market trends and the changing demands of the corporate sales environment & competition wear about
- Strengthening Sales force
- Taking active participation in brand building to target audience
- Out of the box Thinking
Territory Sales Manager
Reliance Jio
2020.01 - 2021.01
- Onboarding new WOD
- Maintain supply chain stability
- Ensure stock availability and visibility in retail outlets
- Achieve acquisition and revenue target
- Identify & onboard channel partners
- Monitor, evaluate, train the team and channel partners
- Daily wise sellout and sell in data share to team members
Team Leader
Vodafone Pvt Ltd
2017.01 - 2020.01
- Played a key role in driving and meeting the sales target through regular efficient leadership skills, motivations, coordination and extending encouragement amongst the team for necessary accompaniments.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Streamlined communication within the team for better collaboration and decisionmaking.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Customer service executive
Vodafone Pvt Ltd
2014.01 - 2017.01
- Ensure high levels of customer satisfaction through excellent sales service.
- Customer complaints handling
- Welcome customers to the store and answer their queries.
- Follow and achieve department’s sales goals on a monthly.
- Managed customer inquiries, complaints, and requests through various channels
- Collaborated with the customer care team to provide prompt and effective solutions
Education
Bachelor of Commerce - Commerce
Sighania University
Rajasthan 2001.04 -
Higher Secondary -
Board of Higher Secondary Education
India2010-01
SSLC -
Board of Public Examination
India2008-01
Skills
Team management
Product knowledge
Store management
Distribution management
Customer relationship
Communication
Vendor negotiation
Pricing strategy
Team collaboration
Market trend analysis
Supply chain stability
Problem resolution
Brand building
STRENGTHS & QUALITIES
- Great Communication Skills
- Commercial Awareness
- Teamworking Skills
- Collaborating and working well together with others
PASSPORT INFO
- Passport No: X9026075
- Date of Issue: 2023-06-08
- Date of Expiry: 2033-06-07
- Place of Issue: Kozhikode
AREAS OF INTEREST
- Accounts
- Sales
- Training
DECLARATION
I here by declare that above mentioned information is correct to the best of my knowledge and belief.
Timeline
Route Trainer
Xiaomi
2021.01 - 2024
Territory Sales Manager
Reliance Jio
2020.01 - 2021.01
Team Leader
Vodafone Pvt Ltd
2017.01 - 2020.01
Customer service executive
Vodafone Pvt Ltd
2014.01 - 2017.01
Bachelor of Commerce - Commerce
Sighania University
2001.04 -
Showroom Manager
The Matrix Infotech Paradigms
2024 - Current
Higher Secondary -
Board of Higher Secondary Education
SSLC -
Board of Public Examination