Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Personal Traits
Languages
Timeline
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Mohammed Tauheed

Bangalore

Summary

Dynamic Order Management Specialist with extensive experience at Caterpillar Inc., adept in SFDC CRM and Oracle R12. Proven track record in resolving escalations and enhancing order processes, while training new team members. Strong analytical skills and a commitment to customer satisfaction drive successful outcomes in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Order Management Specialist

Caterpillar Inc.
Bangalore
02.2022 - Current
  • Manage aftermarket parts orders for dealers across Asia Pacific, ensuring timely fulfillment.
  • Lead escalations for Mega/Down orders, coordinating with internal teams and regional support.
  • Train and mentor new joiners on Mega Down processes.
  • Oversee quoted orders and open revenue backlog reduction.
  • Collaborate with cross-functional teams including Logistics, Product Groups, Warehouses, and Engineering.
  • Handle backorder allocation, parts sharing, and returns coordination.
  • Utilize tools like PartsViz for order updates and transparency.

Sr. Operations Representative – Order Management (CISCO)

Concentrix
Bangalore
02.2020 - 01.2022
  • Managed end-to-end order modification processes: booking, changes, returns, disputes.
  • Worked on SFDC CRM, Agent Workbench, Oracle R12 for order tracking and processing.
  • Resolved priority escalations and handled outbound communication for P1 cases.
  • Conducted training, knowledge sharing, and process audits.
  • Recommended process improvements and maintained updated documentation with KM team.

Digital Interactive Executive

24/7.ai
Bangalore
09.2017 - 01.2020
  • Delivered proactive customer service through calls, chat, and emails.
  • Ensured first-contact resolution and data privacy compliance.
  • Recommended tailored service plans by understanding customer needs.

Education

Bachelor of Commerce (B.Com) -

The Oxford College of Business Management
01.2017

PUC -

Indira Nagar Composite PU College
01.2014

SSLC -

Kairalee Nilayam High School
01.2012

Skills

  • SFDC CRM and Pega CRM
  • Oracle R12 and Agent Workbench
  • MS Excel and CCW
  • Deal management strategies
  • Windows operating systems

Languages

  • English
  • Hindi
  • Kannada

Personal Information

Date of Birth: 01/07/96

Personal Traits

  • Strong communication & interpersonal skills
  • Quick learner and team player
  • Analytical mindset & process-driven
  • Self-motivated and customer-oriented

Languages

Urdu
First Language
English
Upper Intermediate (B2)
B2
kannada
Intermediate (B1)
B1

Timeline

Order Management Specialist

Caterpillar Inc.
02.2022 - Current

Sr. Operations Representative – Order Management (CISCO)

Concentrix
02.2020 - 01.2022

Digital Interactive Executive

24/7.ai
09.2017 - 01.2020

Bachelor of Commerce (B.Com) -

The Oxford College of Business Management

PUC -

Indira Nagar Composite PU College

SSLC -

Kairalee Nilayam High School

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Mohammed Tauheed