Overview
Work History
Education
Skills
Languages
Timeline
Intern

Fathima Beevi

Tiruchirapalli

Overview

2
2
years of professional experience

Work History

Customer Service Executive

Rock city job Consultancy
06.2022 - 07.2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.

Education

Diploma In Computer - Computer Applications Development

CSC Institute
Chennai
05.2011

Skills

  • Online chat and email
  • Call center experience
  • Marketing
  • Team training and development
  • Escalation control
  • Customer queries
  • Email management
  • Problem-solving abilities

Languages

English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Malayalam
Upper intermediate (B2)

Timeline

Customer Service Executive

Rock city job Consultancy
06.2022 - 07.2024

Diploma In Computer - Computer Applications Development

CSC Institute

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Fathima Beevi