Fathima Peer
Thane-West
Summary
A result-oriented professional with over 14 years of experience in various industry involving, Corporate Real Estate Project Management Business Analytics Team Management Documentation & Reporting Client Relationship Training & Development Hospitality Industry Presently associated with Raunak Group as a Closing Manager.
Overview
15
15
years of professional experience
Work History
Closing Manager
Raunak Group
03.2022 - Current
- Raunak Centrum Launch (Sion) - 62cr last financial year with ticket sizes ranging from 2cr to 7cr
- Top Performer Award for generating the highest revenue within the team
- Raunak Maximum City Launch (Thane) - 29cr for More than 50+ bookings
- Raunak Serene Launch (Thane) - 8cr for 14 bookings
- Pro in SFDC Salesforce software
- Attend walk-ins on site and deliver an excellent customer service experience
- Sound technical knowledge in terms of the product and pricing bands, possess knowledge on area calculation and other technicalities related to building construction
- Achieve targeted sales conversion percentage with excellent client relationship skills
- To develop a robust customer follow-up system to ensure to close sales
- End to end completion of booking process with no pendency with collection of initial booking amount, 46% and SDR & GST
- Managed closing processes, overseeing all aspects of property transactions for seamless client experiences
Assistant Manager - Pre-Sales
Narang Realty
03.2019 - 03.2022
- Led the launch of Courtyard project towers (Ornella, Onyx, Ivy, Florence, Rozanne) driving significant customer footfall and generating ₹16 crores in three months
- Engaged with clients to understand needs, demonstrating projects, and providing tailored solutions
- Pro in SFDC Salesforce software
- Attended trade exhibitions (e.g., MCHI) to promote sales and achieve targets
- Collaborated with marketing on creative campaigns and maintained detailed sales records
- Managed administrative tasks and resolved customer complaints with professionalism
Senior Executive (Siemens Ltd.)
CBRE South Asia Pvt. Ltd.
04.2017 - 03.2019
- Dealt with client issues investigating and finding answers resolving issues providing assistance or directing them to appropriate parties (E.g.:- People having issues with home appliance products, People having share related issues etc.)
- Scrutinize vendor bills, travel / car bills etc for payments
- Keeping the records of food & beverages & its budget
- Supervision of the Housekeeping & Maintenance Activities around Reception & the work specific areas
- Handling customer queries and finding appropriate solutions
- Organizing conference and other events in co-ordination with the respective departments
Production Account Executive Cum Production Coordinator
Red Chillies Entertainment
09.2016 - 04.2017
- Prepared daily and monthly manpower calculations to optimize resource allocation
- Responded to client queries, provided shot updates, and coordinated deadlines with artists
- Facilitated smooth workflow between departments, ensuring efficient task allocation
- Reported artist-related issues to producers and the HR department
- Scheduled meetings between production management and artists
- Assisted production managers in project planning and preparation
- Maintained work reports, delivery statuses, and project schedules to ensure timely performance
- Coordinated with outsourced vendors for shot deliveries and provided timely feedback on reviews
- Tracked production progress and collaborated with producers to maximize monthly output
Cabin Crew
Go Airlines
04.2016 - 09.2016
- Confident and articulate professional delivering exceptional customer service to ensure a positive passenger experience
- Experienced in working with diverse cultures and backgrounds; skilled in public engagement and meeting sales targets for duty-free products
- Proficient in pre-flight security checks, ensuring passenger safety and comfort
- Welcomed passengers, assisted with seating and luggage, and maintained cabin cleanliness
- Demonstrated safety procedures and managed in-flight service, addressing passenger needs and handling difficult situations with professionalism
Manager - Client Management
Nirvana Motion Pictures.
05.2014 - 04.2016
- Assist and co-ordinate with sales and marketing teams
- Assigned the tasks of handling customer queries, feedback, complaints and request
- Handling press conferences & managing events
- Client servicing
- Conducting calls with media & clients during interaction
- Inviting & managing media during events
- Edit business articles for magazine
Presales Consultant
LODHA GROUP - (Sutherland Global Services.) 3rd Party
07.2010 - 12.2013
- Organizing Sales Visit for all the Casa, Aspirational & Luxury projects
- Some namely project launches & other projects that I have handled are Lodha Aurum, Lodha Aurum Grande, Lodha Eternis, Lodha Aqua etc
- Top Performer for Lodha Park
- Top performer for New Cuffe Parade
- Top performer for World Crest
- Palava series, Lodha Luxuria, Lodha Paradise, Lodha Splendora, Lodha Excellencia (now Grandezza), Lodha Aristo, World Towers which are World One and World Crest
- Demonstrated and presented projects, providing expert advice and addressing customer inquiries
- Pro in SFDC Salesforce software
- Generated new leads, cross-sold projects, and set appointments for further discussions to close deals
- Managed customer queries, feedback, and complaints effectively
Education
MBA - Marketing
Allana Institute Of Management Studies
12.2021
BMM -
S.I.E.S.
04.2010
HSC -
S.I.E.S.
04.2007
SSC -
St'Mary's Convent High School
04.2005
Skills
- Relationship management
- Sales conversion
- Salesforce administration
- Communication skills
- Project management
- Presentation skills
- Negotiation techniques
- Account management
Accomplishments
- Current Financial Year (April 2024 to Present), Raunak Centrum (Sion) - 26cr
- Last Financial Year (April to March 2024), Raunak Centrum Launch (Sion) - 62cr
- Last Financial Year (April to March 2024), Raunak Maximum City Launch (November 2022 To March 2022) - 29cr for 50+ bookings
- Last Financial Year (April to March 2024), Raunak Serene Launch Thane (August 2022 to October 2022) - 8cr for 14 bookings
Awards
- Raunak Group
- Top Performer Award Recognized for generating the highest revenue within the team.
- Best Closing Manager Award Honored for exceptional performance and receiving commendations from both clients and management.
- Narang Realty (Courtyard)
- Best Performer Acknowledged for generating the highest number of walk-ins.
- Best Manager Recognized for successfully launching the project and developing standard operating procedures (SOPs) for all Narang Realty sites.
Hobbies and Interests
- Reading
- Writing
- Netflix
- Travelling
- Sleeping
- Night Walk
Projects
Raunak Centrum, Raunak Maximum City, Raunak Serene, Raunak Residency, Raunak 108, Ornella Tower, Onyx Tower, Ivy Tower, Florence Tower, Rozanne Tower, World One, World Crest, Lodha Park, Lodha New Cuffe Parade, All Casa, Aspirational, Luxury Projects
Languages
- English
- Hindi
- Marathi
- Tamil
Other Courses
- First Aid Training
- CPR Training
Timeline
Closing Manager
Raunak Group
03.2022 - Current
Assistant Manager - Pre-Sales
Narang Realty
03.2019 - 03.2022
Senior Executive (Siemens Ltd.)
CBRE South Asia Pvt. Ltd.
04.2017 - 03.2019
Production Account Executive Cum Production Coordinator
Red Chillies Entertainment
09.2016 - 04.2017
Cabin Crew
Go Airlines
04.2016 - 09.2016
Manager - Client Management
Nirvana Motion Pictures.
05.2014 - 04.2016
Presales Consultant
LODHA GROUP - (Sutherland Global Services.) 3rd Party
07.2010 - 12.2013
MBA - Marketing
Allana Institute Of Management Studies
BMM -
S.I.E.S.
HSC -
S.I.E.S.
SSC -
St'Mary's Convent High School
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