Fathima Ashina Ashkar Ali
Receptionist
Norwich,United Kingdom
Summary
An ambitious go getter who believes in “getting things done” and adopting an “owner mindset” to deliver results with passion and commitment.
A result oriented self-starter with excellent creative skills, flexible and effective communicator, problem solver, with ability to focus on solutions, proactive, always challenging current procedures.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Skilled at collecting and processing payments, setting appointments, and organizing and maintaining filing systems.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
HR Recruiter
Job Bank
Trivandrum, India
07.2019 - 01.2020
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Operated and maintained applicant tracking and candidate management systems.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Oversaw full cycle recruiting for 150 vacancies each quarter
HR Administrator
Ramada Hotel
Abu Dhabi, UAE
08.2018 - 06.2019
- Receiving requests from the human resources department for new job availability.
- Creating job postings and putting them up online on sites like Monster.com & Advertising job availability through online channels and other media.
- Browsing social networking sites like LinkedIn for suitable job profiles with required skills & Attending job fairs and other events and searching for talent.
- Communicating by phone, email, and in person with job candidates to figure out things like availability and hiring timelines.
- Interviewing potential job candidates performing other assessments of job candidates' skills, such as by giving a written test or hiring for a trial period, etc.
- Travelling to various locations near and far to find the best possible candidate.
- Reading resumes/CVs, job applications, and cover letters and creating a mental picture of the applicant & Judging applicants based on knowledge, skills, abilities, and other characteristics.
- Recruiting candidates within a preset timeframe for continued business productivity & Recruiting apprentices and trainees that have the potential to grow into skilled workers.
- Networking with industry professionals and employment agencies who may know suitable candidates & Writing offer letters and participating in negotiation over salary and job duties.
Customer Service Officer
Becon IT
Abu Dhabi, UAE
01.2017 - 07.2018
- Resolved concerns with products or services to help with retention and drive sales.
- Promoted company brand and unique offerings through personalized customer service.
- Manage Large Amounts of Incoming Calls.
- Generate Sales Leads.
- Identify and asses Customers Need to achieve satisfaction.
- Build Sustainable relationships of trust through open and interactive communication.
- Provide accurate, Valid and complete information by using the right methods.
- Meet Personal / Customer Service team Sales Target and call handling quotas.
- Handle Complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interaction, process customer accounts and file documents.
- Follow communication procedure, guidelines and policies.
- Take an extra mile to engage customers.
- Directed team of 15 supervisors and managers to enhance across-the-board customer support and better meet company service demands
Education
Master of Science - Global Business Managemnt
University of East Anglia
Norwich 09.2021 - Current
MBA - Human Resources Management
Annamalai University
Chennai 06.2019 - Current
BBA - Human Resources Management
Annamalai University
Chennai 06.2016 - 03.2019
Skills
Global recruitment
Recruitment strategies
Full cycle recruiting
Business requirements understanding
New hire training
Employment law knowledge
Human resources policies
Administrative support
Contract Negotiation
Certification
Level 5 Diploma in Hospitality, Travel & Customer Care
Timeline
Master of Science - Global Business Managemnt
University of East Anglia
09.2021 - Current
HR Recruiter
Job Bank
07.2019 - 01.2020
MBA - Human Resources Management
Annamalai University
06.2019 - Current
HR Administrator
Ramada Hotel
08.2018 - 06.2019
Customer Service Officer
Becon IT
01.2017 - 07.2018
BBA - Human Resources Management
Annamalai University
06.2016 - 03.2019
Level 5 Diploma in Hospitality, Travel & Customer Care
07-2015