Fazilath Unissa
Hyderabad
Summary
I have 20 months experience in the Found ever private limited company - Handled inbound and outbound customer queries ensuring quick resolution and satisfaction - Assisted clients with billing, technical support, and service-related issues - Maintained SLA, AHT, and CSAT targets while delivering quality service Documented cases and escalated unresolved issues to higher levels - Coordinated with the team to enhance customer experience and process efficiency
Overview
2
2
years of professional experience
Work History
Customer Support Associate
Foundever
Hyderabad
04.2024 - Current
- I am currently working in Found ever company in non voice process and I have 20 months of experience in customer service and technical support.
- Found ever private limited company
- Assisted customers with inquiries and provided product information effectively.
- Utilized company software to track and manage customer requests efficiently.
- Maintained a positive attitude while handling challenging customer interactions.
Education
B.Com - Computer Applications
Omega Degree College
Hyderabad12th - English
Telangana10th -
TelanganaSkills
- Technical support
- Customer service
- Problem resolution
- Time management
- Attention to detail
- Written communication
Languages
English
Upper Intermediate
B2
Timeline
Customer Support Associate
Foundever
04.2024 - Current
B.Com - Computer Applications
Omega Degree College